Banking, insurance sectors leverage digital platform at BNM carnival

KOTA KINABALU: The threeday Sabah Financial Carnival 2017 last weekend, has become the platform for the banking and insurance industries to leverage the digital platform in educating their customers.

Organised by Bank Negara Malaysia ( BNM), the carnival aimed at enhancing public awareness on financial services, financial management and consumer protection, among others.

CIMB Bank was one of the exhibitors at the carnival, promoting its latest mobile application (app), Electronic Virtual Assistance or EVA, and the newly upgraded CIMB Clicks 2.0.

Speaking to reporters on the sidelines of the event here, its head of Consumer Sales and Distribution, Nor Azmi Md Yusof said Sabahans, not only the youths but also adults, were always on the look out for services that could simplify their payment processes.

Launched last year, EVA is a conversational banking mobile app that allows customers to check account balances, pay bills and perform mobile reloads, as well as receive the latest offers by CIMB Bank.

“We observed that the locals here are starting to move into the digital platform when doing their transaction as it is more convenient and easier to use,” he said.

Nor Azmi added that the bank had received a positive response during the event.

Besides CIMB, BNM also welcomed a lot of visitors to its booth, especially those who want to know about their credit information through the Central Credit Reference Information System (CCRIS), which at present contains a database of nine million borrowers in the country.

BNM LINK Department and Regional Office director, Datin Arlina Ariff said the central bank was overwhelmed by the interest shown by the Sabahans who wanted to get their CCRIS statements printed.

“We are suggesting that each borrower get their CCRIS statement printed at least twice a year, or even better to do it on a quarterly basis.

“By doing this, they can get the latest bank statement. This will avoid any mistakes as sometimes the bank also make some errors, for example, not updating the customer’s latest credit information,” she said.

Arlina said generally, the system processed credit-related data received from participating financial institutions and synthesised the information into credit reports.

The reports will then made available to the financial institutions and borrowers, upon request. This can be done via the machine provided at BNM headquarters and regional offices in Kota Kinabalu, Kuching, Johor Bahru, Penang and through online. — Bernama