EPF records 80.58 pct increase in i-Akaun service usage in 1Q

KUALA LUMPUR: The Employees Provident Fund ( EPF) recorded an 80.58 per cent increase in the usage of its flagship electronic service, i-Akaun, to 11.12 million in the first quarter of the year compared with 6.16 million registered in the corresponding period last year.

As at end-March, 5.06 million members, representing 36.38 per cent of the total EPF members, registered for the i-Akaun service, the pension fund said in a statement yesterday.

“The EPF also recorded a marked increase in the number

The EPF also recorded a marked increase in the number of downloads of the ‘EPF i-Akaun' mobile app to 2.36 million since its roll-out in 2014. EPF

of downloads of the ‘EPF i-Akaun’ mobile app to 2.36 million since its roll-out in 2014.

“More enhancements were introduced to the i-Akaun in order for members to receive real-time updates on EPF products and services, as well as, other key announcements,” it said.

EPF deputy chief executive officer (Operations) Datuk Mohd Naim Daruwish said the EPF has been introducing several more enhancements to its service delivery channels as its membership and employer database continued to increase every quarter.

“We have especially been focusing on the i-Akaun facility as it is a primary gateway for members and employers to monitor their account and access other online services such as ePengeluaran and e- Caruman,” he added.

As at end-March, 433,691 or 99.95 per cent of employers used the EPF’s electronic medium, including e-Caruman, to submit their employees’ contribution details, whereas 333,550 or 77.22 per cent used the e- Payment system to make contribution payments. — Bernama