GenieTech partners with Kanmo Group to enhance customers retail experiences

KUALA LUMPUR: Genie Technologies Inc ( GenieTech) has been selected by Kanmo Group – a leader in retail distribution in Indonesia – to roll out its omnichannel solutions in a bid to provide outstanding retail experiences to customers.

The project aims to bolster Kanmo Retail’s productivity by upgrading its current platform, integrating retail tools and application using Retail Pro Prism, – to give control and flexibility in tailoring the product to fit the unique business needs, processes and brand, a statement said.

“We recognises the booming ecommerce market in Southeast Asia and ths development urges online retail companies like us to build an omnichannel that puts seamless customer experience at the center, whether online or offline,” said director at Kanmo Group’s Omnichannel, Bhavin Patel.

“We want to enable our customers to walk in stores where they can collect and check out the ‘basket’ they created by communicating with either a salesperson or through a POS system that runs in real time,” Bhavin added.

With the capabilities of Retail Pro Prism, Kanmo Group’s current platform will be replenished to have a real-time interface with customers and employees, to help them react instantly to business needs.

The project is dedicated to bringing more convenience and better experience to Kanmo Group’s customers. It will deliver the upgrade within six to seven months, as opposed to the usual process that generally takes about five years. — Bernama