Bureaucratic red tape need to be reduced — Cuepacs
KUALA LUMPUR: The Congress of Unions of Employees in Public and Civil Services (Cuepacs) has proposed that the government agencies and department to cut bureaucratic red tape to ensure the sustainability of the civil service.
Its president Datuk Azih Muda said the move was necessary to ensure that the public service delivery could be strengthened from time to time.
“Undoubtedly, the services provided by the civil servants are very important, and what the society requires is an effective delivery system.
Hence, the government need to look at the delivery system to ensure that the services rendered will be faster and more efficient without going through the complicated bureaucratic red tape.
“The community will be more satisfied if the services to be provided quickly,” he said when contacted by Bernama.
He said, for example, the method implemented through the establishment of the Urban Transformation Centre ( UTC) and Rural Transformation Centre (RTC) where several services were provided under one roof have helped facilitated members of the public in dealing with government agencies and departments.
“This is one of the measures implemented to provide the best service to the community, and we are confident that other initiatives such as programmes, courses and possible exchange of views among organisations need to be established to increase productivity,” he said.
Azih also acknowledged that currently the quality of public services in the country was more advanced but it need to be continuously improved in the future.