Digital transformation can disrupt competition

“Digital transformation can disrupt the competition when it is approached holistically and used to create new products and services, improve customer service and even build different business models or revenue streams,” said Nick Lim, vice president of Asean and Greater China for CA Technologies.

“To succeed in today’s digital economy, business and IT leaders have to be bold in harnessing disruptive technologies such as artificial intelligence, automation, data analytics and microservices, while ensuring that everyone in the organisation is aligned and working collaboratively towards a common goal.”

The research also revealed that most organisations are still rolling out digital transformation initiatives with the desire to improve operational efficiencies ( 56 per cent), create different business models and/or revenue streams (49 per cent), followed by workforce productivity and collaboration (47 per cent).

However, only 43 per cent of respondents have the right technologies and technical skillsets to enable digital transformation.

The study suggests that a clear digital transformation roadmap is absent in Malaysia today. Only approximately one-third of the Malaysia business and IT leaders surveyed are confident in their organisations’ IT capabilities to support digital transformation initiatives.

“To stay competitive in the digital era, organisations need to be Built to Change.

“By building software into the business DNA, organisations will be able to deliver an enhanced customer experience; with insights and tools to shape and predict new customer demands, create new services and business models,” added Lim.