AirAsia named world’s leading LCC at 2018 WTA Grand Final
LISBON: AirAsia has been named the World’s Leading Low- Cost Airline for the sixth year running at the World Travel Awards (WTA) Grand Final.
AirAsia emerged top in the category after receiving the most votes from travellers and industry executives, ahead of Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, and fastjet.
The airline also took home the award for World’s Leading LowCost Airline Cabin Crew for the second time in a row, beating Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, fastjet, Kulula and Mango.
AirAsia Group head of Cabin Crew Suhaila Hassan and AirAsia Group head of Communications Audrey Progastama Petriny accepted the awards on behalf of the company at a gala ceremony at Pátio da Galé here.
AirAsia deputy group CEO (Airlines) Bo Lingam said, “Over the past year, we have worked hard to improve customer experience to make travel more convenient and fun, while also personalising the end-to- end journey, and it’s incredibly rewarding to see our work pay off like this.
“In addition to a slew of digital initiatives, such as our Fast Airport Clearance Experience System (FACES) facial recognition boarding system and Freedom Flyer Programme, we’ve built up our Customer Happiness team to ensure we continue to improve on our ability to serve and amaze our guests, who demand frictionless, responsive customer support at a touch of the button on the go, and we are working hard to deliver that.
“And we remain guest- obsessed as we evolve from an airline into a travel technology company. Our guests will always be at the core of everything we do, and we believe the various travel and lifestyle ventures we are working on now - from deals and e- commerce to fintech and logistics - will only serve to further enhance the overall AirAsia experience for them.”
AirAsia Group head of Cabin Crew Suhaila said, “It’s amazing to see how far we’ve come, but what is truly incredible is to see that, despite this rapid growth, my Allstar colleagues have maintained the same passion for service that we had in the early days, and we are thrilled and humbled that our guests and our peers feel the same way too.”
The WTA was stablished in 1993 to acknowledge, reward and celebrate excellence across key sectors of travel, tourism and hospitality industries. The brand is now recognised globally as the ultimate hallmark of industry excellence.