Ex­plor­ing Ma­cau

The Star Malaysia - Star2 - - MATTA FAIR -

MA­CAU is de­vel­op­ing into a world cen­tre of tourism and leisure and pro­gresses to­wards di­ver­si­fied de­vel­op­ment. To be­come an in­ter­na­tion­ally ac­claimed tourist desti­na­tion, qual­ity ser­vice should be re­garded as a sig­nif­i­cant fac­tor.

To cope with the in­dus­try’s steady de­vel­op­ment, en­hance the ser­vice qual­ity of tourism and re­lated sec­tors as well as pro­mote the com­mit­ment to qual­ity, the Ma­cau Govern­ment Tourism Of­fice ( MGTO) launches the “Qual­ity Tourism Ser­vices Ac­cred­i­ta­tion Scheme” ( QTSAS) in 2014.

It helps to de­fine the stan­dard of ser­vice qual­ity for the tourism in­dus­try, en­cour­age and sup­port the in­dus­try to con­tin­u­ously en­hance the over­all ser­vice, and also recog­nise the mer­chants who pro­vide out­stand­ing ser­vice and im­ple­ment good qual­ity ser­vice man­age­ment.

The food and bev­er­age in­dus­try was cho­sen to kick off the scheme in the first year. In ac­cor­dance with the clas­si­fi­ca­tion of li­cence, there are four cat­e­gories cre­ated – “Deluxe Restau­rant”, “First Class Restau­rant”, “Se­cond Class Restau­rant” and “Food and Bev­er­age Es­tab­lish­ments”.

All li­censed restau­rants and es­tab­lish­ments in Ma­cau are el­i­gi­ble to ap­ply for QTSAS. Restau­rants li­censed by MGTO should ap­ply for ei­ther “Deluxe Restau­rant”, “First Class Restau­rant” or “Se­cond Class Restau­rant” ac­cord­ing to the cat­e­gory stated on the li­cence while food and bev­er­age es­tab­lish­ments li­censed by IACM should ap­ply for the “Food and Bev­er­age Es­tab­lish­ments” cat­e­gory.

Mer­chants are awarded af­ter they have proven a high level of ser­vice qual­ity through a se­ries of strin­gent as­sess­ment, fol­lowed by fi­nal re­view and ap­proval by an in­de­pen­dent As­sess­ment Com­mit­tee.

Win­ning the “Star Mer­chant Award” and “Ser­vice Star Award” is an hon­our to be proud of, which not only shows forth com­mit­ment of ser­vice qual­ity, but also en­hances brand im­age and in­creases con­sumer con­fi­dence.

Some of the ac­tiv­i­ties hap­pen­ing at the MGTO booths at PWTC in­clude:

> Gift re­demp­tion

Pur­chase of any Ma­cau and Pearl River Delta re­gions pack­ages with at least one night stay in Ma­cau is en­ti­tled for gift re­demp­tion at Ma­cau

> Blog­ger – Sock Peng Shar­ing Ses­sion, March 12 and 13

Ma­cau en­thu­si­ast and fa­mous travel blog­ger of “My Lovely Blue Sky” blog, Sock Peng will be shar­ing her trav­el­ling ex­pe­ri­ences and to share some travel tips trav­el­ling in Ma­cau.

The shar­ing ses­sion is on March 12 and 13, 2pm in Hall 1M, PWTC.

– Ma­cao Post Card by Sock Peng

MGTO will be giv­ing away 500 ex­clu­sive post cards with Sock Peng’s sketches dur­ing the three- day travel fair in PWTC.

‘ What’s On, Ma­cao’ Mo­bile Ap­pli­ca­tions

This app in­tro­duces Ma­cau’s lat­est tourist at­trac­tions and monthly high­lights from lo­cal events, ac­tiv­i­ties, fes­ti­vals, per­for­mances to ex­hi­bi­tions.

Once down­loaded, you may check out Ma­cau’s splen­did events off­line through its colour­ful and handy in­ter­faces.

The con­tent is avail­able in English, Tra­di­tional and Sim­pli­fied Chi­nese.

Spe­cial fea­tures in­clude:

– Handy de­sign with easy op­er­a­tion – In­for­ma­tion can be viewed off­line once down­loaded

– Re­minder about the start and end of the event

– Add favourite events to “My Events” or your Cal­en­dar for eas­ier trip plan­ning and par­tic­i­pa­tion

– Au­to­mat­i­cally search for any nearby ac­tiv­i­ties around your lo­ca­tion as in line with the GPS func­tion

‘ Step Out, Ma­cao’ Mo­bile Ap­pli­ca­tion

The app is avail­able in Tra­di­tional Chi­nese, Sim­pli­fied Chi­nese, English and Por­tuguese lan­guage.

Eight sug­gested walk­ing tour routes are pro­vided as fol­low: – Foot­steps into the His­toric Cen­tre – An Ex­per­i­ment of Cre­ativ­ity – Cross­roads of China and Por­tu­gal – A Legacy of Arts and Cul­ture – En­chant­ing Sto­ries of Our Lady of Fa­tima Parish

– The Mar­riage of East and West in St An­thony’s Parish – By­gone Days of Taipa Vil­lage – Nos­tal­gia in Coloane

‘ Ex­pe­ri­ence Ma­cao’ Mo­bile Ap­pli­ca­tion

This app pro­vides the most sought- af­ter in­for­ma­tion es­sen­tial to you.

Ex­pe­ri­ence var­i­ous Touch­ing Mo­ments while stay­ing in Ma­cau.

Make your trip free- and- easy by cre­at­ing your cus­tomised trip em­ploy­ing its au­dio guide and AR func­tion.

Lan­guages in Tra­di­tional Chi­nese, Sim­pli­fied Chi­nese and English are avail­able.

Fea­tures in­clude:

– In­for­ma­tion of Tourist Spots, Shows & En­ter­tain­ment, Ac­com­mo­da­tion, etc. – 360 ˚ panorama pho­tos – Au­dio guide – Trip Plan­ner – Off­line Map – AR ( Aug­mented Re­al­ity) func­tion – Game

Visit MGTO’s Face­book page at www. face­book. com/ Ma­caoTouris­mMalaysia or on In­sta­gram @ Ma­caoTouris­mMalaysia.

Also drop by the MGTO booths at Hall 1, Booth No. 1443 to 1446, PWTC dur­ing MATTA Fair 2016.

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