MACAU is developing into a world centre of tourism and leisure and progresses towards diversified development. To become an internationally acclaimed tourist destination, quality service should be regarded as a significant factor.
To cope with the industry’s steady development, enhance the service quality of tourism and related sectors as well as promote the commitment to quality, the Macau Government Tourism Office ( MGTO) launches the “Quality Tourism Services Accreditation Scheme” ( QTSAS) in 2014.
It helps to define the standard of service quality for the tourism industry, encourage and support the industry to continuously enhance the overall service, and also recognise the merchants who provide outstanding service and implement good quality service management.
The food and beverage industry was chosen to kick off the scheme in the first year. In accordance with the classification of licence, there are four categories created – “Deluxe Restaurant”, “First Class Restaurant”, “Second Class Restaurant” and “Food and Beverage Establishments”.
All licensed restaurants and establishments in Macau are eligible to apply for QTSAS. Restaurants licensed by MGTO should apply for either “Deluxe Restaurant”, “First Class Restaurant” or “Second Class Restaurant” according to the category stated on the licence while food and beverage establishments licensed by IACM should apply for the “Food and Beverage Establishments” category.
Merchants are awarded after they have proven a high level of service quality through a series of stringent assessment, followed by final review and approval by an independent Assessment Committee.
Winning the “Star Merchant Award” and “Service Star Award” is an honour to be proud of, which not only shows forth commitment of service quality, but also enhances brand image and increases consumer confidence.
Some of the activities happening at the MGTO booths at PWTC include:
> Gift redemption
Purchase of any Macau and Pearl River Delta regions packages with at least one night stay in Macau is entitled for gift redemption at Macau
> Blogger – Sock Peng Sharing Session, March 12 and 13
Macau enthusiast and famous travel blogger of “My Lovely Blue Sky” blog, Sock Peng will be sharing her travelling experiences and to share some travel tips travelling in Macau.
The sharing session is on March 12 and 13, 2pm in Hall 1M, PWTC.
– Macao Post Card by Sock Peng
MGTO will be giving away 500 exclusive post cards with Sock Peng’s sketches during the three- day travel fair in PWTC.
‘ What’s On, Macao’ Mobile Applications
This app introduces Macau’s latest tourist attractions and monthly highlights from local events, activities, festivals, performances to exhibitions.
Once downloaded, you may check out Macau’s splendid events offline through its colourful and handy interfaces.
The content is available in English, Traditional and Simplified Chinese.
Special features include:
– Handy design with easy operation – Information can be viewed offline once downloaded
– Reminder about the start and end of the event
– Add favourite events to “My Events” or your Calendar for easier trip planning and participation
– Automatically search for any nearby activities around your location as in line with the GPS function
‘ Step Out, Macao’ Mobile Application
The app is available in Traditional Chinese, Simplified Chinese, English and Portuguese language.
Eight suggested walking tour routes are provided as follow: – Footsteps into the Historic Centre – An Experiment of Creativity – Crossroads of China and Portugal – A Legacy of Arts and Culture – Enchanting Stories of Our Lady of Fatima Parish
– The Marriage of East and West in St Anthony’s Parish – Bygone Days of Taipa Village – Nostalgia in Coloane
‘ Experience Macao’ Mobile Application
This app provides the most sought- after information essential to you.
Experience various Touching Moments while staying in Macau.
Make your trip free- and- easy by creating your customised trip employing its audio guide and AR function.
Languages in Traditional Chinese, Simplified Chinese and English are available.
– Information of Tourist Spots, Shows & Entertainment, Accommodation, etc. – 360 ˚ panorama photos – Audio guide – Trip Planner – Offline Map – AR ( Augmented Reality) function – Game
Visit MGTO’s Facebook page at www. facebook. com/ MacaoTourismMalaysia or on Instagram @ MacaoTourismMalaysia.
Also drop by the MGTO booths at Hall 1, Booth No. 1443 to 1446, PWTC during MATTA Fair 2016.