No help at all

The Star Malaysia - Star2 - - Travel -

CANADA'S two largest air­ports in Mon­treal and Toronto have banned ads from a com­pany that helps pas­sen­gers bumped from over­booked flights to get com­pen­sa­tion from air­lines, the com­pany's pres­i­dent said. Flight Claim posted bill­boards in­side the Mon­treal ter­mi­nal promis­ing up to CAN$1,800 (RM5,835) for bumped pas­sen­gers, as well as for can­celled or de­layed flights.

But com­pany pres­i­dent Jacob Char­bon­neau said the Mon­treal air­port pulled the ads af­ter only five days, while the Toronto air­port out­right re­fused to run the pro­mo­tion.

“It is the duty of air­ports to dis­play con­sumers' rights, or at least not to pre­vent us from do­ing so,” an in­dig­nant Char­bon­neau told AFP.

“These are reg­u­la­tions, laws to which air­lines must sub­mit.”

Flight Claim was founded one year ago, be­fore pub­lic out­rage over air­line over­book­ing prompted Ottawa to in­tro­duce a pas­sen­ger bill of rights in May. It of­fers to file com­pen­sa­tion claims on pas­sen­gers' be­half, for a 25% cut of the pay­out.

It re­cently paid in ad­vance to have its ad posted at the Mon­treal ter­mi­nal for two years, but Char­bon­neau said his ad­ver­tis­ing agency in­formed him air­lines had “pres­sured” the air­port author­ity to re­move the ads.

Stephanie Lesage, a spokes­woman for the air­port, dis­puted that ver­sion of events, say­ing an er­ror had sim­ply been made in ap­prov­ing a “con­tro­ver­sial” ad that risks harm­ing a part­ner or cus­tomer.

Pub­lic out­rage over the de­ci­sion, has proved a boon for Flight Claim, which has been flooded with queries from new cus­tomers since its predica­ment made the news. – AFP Relaxnews

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