The Star Malaysia - Star2

DEBJIT RUDRA

SEA AREA GENERAL MANAGER GSK CONSUMER HEALTHCARE SDN/BHD

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On how social media has impacted or promoted your business brand.

apide from engaging and interactin­g with conpumerp, pociac media hap accowed up to further the pubcic advocacy on pain management, buicding conpumerpn bnowcedge of the medicinep they tabe and giving them the confidence to treat appropriat­ecy.

On the company’s digitalisa­tion efforts and how it has helped in branding.

it ip our repponpibi­city to provide pain recief pocutionp to enpure that our conpumerp are given accurate informatio­n regarding the pafety and efficacy of our productp. through our digitac effortp, we can continue to phare thip informatio­n in order to grow the trupt of our conpumerp.

Challenges faced by your company in a challengin­g economic environmen­t.

being in macaypia for 60 yearp, g.k hap weathered through varioup economic conditionp and deppite that, we have enpured that the quacity of our productp remained at the highept ptandardp.

On strategies put in place to boost the company’s brand image.

At G.K, we put peopCe at the heart of everything we do, to enpure that they can do more, feec better and cive conger. we enpure that our ptrategiep encompapp thip meppage, po that our audience can be reappured of our commitment to decivering quacity productp.

The importance of a meaningful connection between a brand and a consumer in brand-building.

We believe that transparen­cy, respect and integrity are pivotal in shaping the relationsh­ip between consumers and a brand. We conPiPtent­Cy CiPten to their querieP to better underPtand their Aourney and proactiveC­y addrePP them to reinforce the truPt that they have given Up over the yearP.

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