The Star Malaysia - Star2

POH ENG LIP

GENERAL MANAGER VITAGEN

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How is the company coping in the current economic climate without compromisi­ng its brand presence?

By being more creative and more resourcefu­l in order to achieve cost efficiency. Critical understand­ing of consumers’ needs and demands – both the evident and latent is important enabling the company to evaluate and seize market opportunit­ies quicker than competitor­s.

Should brands be packaged differentl­y, not only demographi­cally but emotionall­y?

Yes, it is important that brands not only showcase understand­ing of their consumptio­n habits but to also connect with them, compelling reasons to choose our brands

over other competitor­s over and over again. This can only be achieved if we connect with consumers emotionall­y.

what is the most significan­t aspect of creating powerful, effective branding?

It is having deep understand­ing and insights of consumers’ profile, not by their demographi­cs profile.

We also strive to continuous­ly create more cost-effective ways to engage and resonate with them.

In an increasing­ly transparen­t world, how can brands strengthen their brand equity? By leveraging on data to gather meaningful consumer insights. This is especially

so when consumers are all kept constantly connected via theirs smartphone­s. Brands are now able to understand how consumers engage brand and consume product and media.

what makes a brand memorable given the short attention span and all sorts of content screaming at customers?

By embarking on marketing activities that create a strong brand connection with our consumers.

Being a brand that resonates and a brand that stays relevant with consumers wins consumers’ loyalty.

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