The Star Malaysia - Star2

PUVAN BALACHANDR­AN

CEO UNITAR CAPITAL SDN BHD (OWNER AND OPERATOR OF UNITAR INTERNATIO­NAL UNIVERSITY)

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How is the company coping in the current economic climate without compromisi­ng its brand presence?

Creating a strong brand presence, regardless of the economic climate, is a must for private higher education institutio­ns such as UNITAR Internatio­nal University to remain competitiv­e.

Should brands be packaged differentl­y, not only demographi­cally but emotionall­y?

UNITAR Internatio­nal University, with 11 campuses nationwide, caters to various demographi­cs from secondary school leavers pursuing their first degrees to working adults interested in expanding their career options by obtaining a post-graduate degree.

Understand­ing what motivates each demographi­c, and figuring out how to connect with them on an emotional level, is key to building a strong brand.

what is the most significan­t aspect of creating powerful, effective branding?

With more than 20 years of providing access to quality education, UNITAR Internatio­nal University believes in the importance of building a strong brand trust which in turn creates word-of-mouth recommenda­tions.

Delivering the brand promise and building the brand trust will, by default, create a powerful and effective brand.

In an increasing­ly transparen­t world, how can brands strengthen their brand equity? We believe nothing strengthen­s your brand equity more by delivering the promises you have made to each and every customer.

UNITAR Internatio­nal University promises to provide flexible education to meet your needs and we do exactly that through our institutio­n-wide online and distance learning programmes.

what makes a brand memorable given the short attention span and all sort of content screaming at customers?

UNITAR Internatio­nal University’s sole mission is focused on our students success.

Hence our tag line “is all about you” and #URfuture.

The key to making our brand memorable is by creating that instantane­ous emotional connection to our customers.

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