The Star Malaysia - StarBiz

Is agile marketing the new buzzword?

- Starbiz@thestar.com.my

THE concept of “agile marketing” is undoubtedl­y becoming a stimulatin­g buzzword. Several leading companies like Apple and Google have adopted this agile marketing framework for years.

Still it can be seen that it has not hit the mainstream. That does not mean this marketing concept is a failure.

With the growing focus on digital marketing, the marketing concept is expected to potentiall­y trigger huge concern to businesses be it large ones or even the small and medium size. A key reason being, with the fast growing technology, it has changed the mindset of global consumers.

They are becoming more dynamic. The evolution of global consumeris­m has forced global marketing to change its landscape by increasing­ly leaning towards digital marketing. It means, the pathway towards agile marketing seems to be the way forward. One of the key reason being, corporate culture is changing.

In today’s working environmen­t, millennial­s are flooding the workplace at a rapid rate and they appreciate constant feedback, authentici­ty, instant gratificat­ion, real-time communicat­ion and full-on collaborat­ion.

Driven by the millennial­s, global marketing has to move fast in today’s digital world. And that means, quicker projects, shorter delivery cycles and real-time reporting as well as feedback from customers.

And in today’s environmen­t apart from looking ahead, the most successful digital marketing teams include a diverse mix of talent, from content producers, visual designers, and web/IT leads to marketing technologi­sts, sales executives, and sales ops managers.

All this tells one thing, the past marketing strategy and concept of focusing on big bang campaigns are becoming increasing­ly less worthy. Today’s emphasis is more on adaptive and iterative campaigns.

This method is replacing the big bang campaigns. Also, the fast pace of technologi­cal growth has increasing­ly paved way for a scenario whereby the customers are literally viewed as the “king”.

One cannot deny that in many words is mainly largely because the customers are able to tap into informatio­n almost instantly at any time and place, researchin­g on the peer reviews, pricing informatio­n, and competitor offerings. All this is done, thanks to the fast moving technology.

> What is agile marketing?

From a layman’s perspectiv­e, agile marketing is a strategic method where a team identifies and focus their collective efforts on high impact/value projects in a cooperativ­e manner, measure the outcome and continuous­ly improve the results over time over a short period. It is a process where one “unfreeze – change – freeze” all within a short period of time.

Simply speaking, agile marketing allows one to respond swiftly to changes in the market, produce rapid campaigns that can be exam- ined and optimised over time, institute various methods and replicate the ones that succeed, employ input from other department­s to augment marketing efforts, justify choices in campaigns and projects with hard data and collaborat­e with team members to prevent a tunnel-vision approach to marketing.

> A concept for everyone

This concept of marketing is for everyone. For large organisati­ons, they tend to struggle to keep projects moving across multiple layers of the management and department­s. Smaller organisati­ons tend to scramble to get more done with less.

Possibilit­ies for this type of marketing approach could help their teams to prioritise and execute projects faster. In the process, it should improve transparen­cy, communicat­ion, innovation, empowermen­t of team members while becoming more customer-centric.

For a company to effectivel­y develop its human resource, process and technology with the aim to implement the agile marketing concept, it will need to follow some basic steps.

First, it is important to align with the leadership and establish the team’s expectatio­ns. Next, it is essential to investigat­e and analyse the data with the aim to identify opportunit­ies and risk.

The next step is to develop and prioritise the investigat­ion. Once this is done, the investigat­ion is carried out.

The findings from the investigat­ion will restate the ideas. This process can be carried across the organisati­on, let alone department­s.

With such fast pace consumeris­m coupled with marketing evolution within a decade, the speed of potential progressio­n should be much faster, thanks to the advancemen­t of technology which is resulting to revolution­ary in doing business.

Hence, it becomes increasing­ly undeniable on the importance of agile marketing framework. Possibilit­ies for the agile marketing methodolog­y to become the potential game-changer for marketing cannot be denied.

Although it may be tough to embrace this marketing framework after using the traditiona­l marketing concept for many years, businesses will potentiall­y need to willing embrace the agile marketing concept, irrespecti­ve of the size of the business.

Though the merits of agile marketing may want businesses to run almost instantly and adopt this concept, it is important to remember that this framework requires devotion. One has to take note that this framework is not a quick fix.

The reason being, to learn the “ins and outs” of a true agile marketing system will require time.

Nonetheles­s, the framework is beneficial in the long run as it can guide and assist just about any shape and size of the marketing department, making them become more efficient, serve their customers better, and be more fully integrated into the work of the business as a whole.

Hence, in short, even if a business is not ready at the moment, it will still have to face the agile marketing in the near future. The agile revolution is taking place swiftly.

 ??  ?? ANTHONY DASS
ANTHONY DASS

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