CEO: MAB progress in line with recovery plan
KUALA LUMPUR: Malaysia Airlines Bhd (MAB) has achieved a substantial amount of progress in its business operations, in line with its recovery plan to revive the national carrier and sustain profitability.
Group chief executive officer Captain Izham Ismail said improvements in terms of cost base, productivity, information technology (IT) systems and customer experience were among the achievements chalked up by the company, thanks to the five-year Malaysia Airlines Recovery Plan.
He told Bernama that the airline performed stronger in the first six months of this year than a year ago, adding that the key focus in financial year 2018 included driving revenue.
“This will be underpinned by continuous improvement in customer experience, product quality and operational excellence while maintaining a productive and competitive cost base,” he said.
According to Izham, MAB’s cost base has been significantly changed to bring it in line with its peer network airlines.
As of today, the group has one of the lowest cost bases among its peer network airlines on a cost per available seat kilometre basis.
MAB has also seen material gains in productivity with a more competitively sized workforce, which is further complemented by a commitment towards continuous talent development.
“Stronger local talent pool has now been established,” he said, adding that the group’s IT has been overhauled.
The new Passenger Service System and migration to cloudbased data centre had improved reliability and cyber security while enhancing agility and better timeto-market. — Bernama