KLIA2 exceeds quality of service targets

KUALA LUMPUR: The Kuala Lumpur International Airport 2 (KLIA2) has exceeded the targets in all seven elements under the Quality of Service (QoS) performance measure in November 2018, said Malaysia Airports Holdings Bhd (MAHB).

KLIA’s main terminal, meanwhile, exceeded the targets in seven out of eight elements, MAHB said in a statement yesterday.

It added that the service levels at both terminals were measured separately.

The targets are set by the Malaysian Aviation Commission under the QoS framework and is a service performance measure meant to ensure consistent passenger comfort at the airport.

Among other things, the targets include cleanliness of passenger toilets and availability and reliability of lifts, escalators and walkalators.