EcoWorld to introduce robot service at Eco Nest

ISKANDAR PUTERI: Eco World Development Group Bhd (EcoWorld Malaysia) is set to introduce the country’s first robot guest registration and food delivery system in the third quarter of this year at its Eco Nest serviced apartments.

The company yesterday signed a memorandum of understanding (MoU) with DunQian Intelligent Hotel Management Co Ltd of Taiwan on adapting the technology to such tasks.

Dun-Qian is the first company to introduce a robotic system to the hotel industry in Taiwan.

EcoWorld president and chief executive officer Datuk Chang Kim Wah said 50 residential units and retail lots at Eco Nest have been leased to Dun-Qian for the purpose.

“For the first phase of this pioneer project, two or three robots will be used for guest check-in and check-out. Customers only have to give details of the unit they have booked to the robot, and they will then be shown the unit. The robot will also deliver food that has been ordered to their unit,” he told reporters after the MoU signing ceremony.

Chang said the MoU gave

For the first phase of this pioneer project, two or three robots will be used for guest check-in and check-out.

Datuk Chang Kim Wah

EcoWorld Malaysia the best opportunity to improve its service, adding that it planned to expand the use of such robots to other projects if customer response is good.

Johor Women Development and Tourism Committee chairman Liow Cai Tung said the use of such technology could help the state’s hotel industry stay relevant in the 21st century.

She said the use of robots and artificial intelligence is not meant to reduce the need for humans but to complete repetitive tasks so that manpower could be maximised in other places.