Loyal to Pos Malaysia despite dismal service

I CAN’T agree more with Disgrunted Client’s views in the letter “Let down by snail pace of postal delivery” ( The Star, Feb 12).

I too had a very unsatisfactory service from Pos Malaysia. I was informed by the sender that my postal item was sent on Dec 12 last year (from Kajang to Penang) by Pos Laju.

I thought it would be delivered to me the latest by Dec 14 but it wasn’t. I waited for a couple of days and when it still wasn’t delivered, I called the sender and got the tracking number.

I took the tracking number with me to the post office to ask what had happened to my item. Standing at the counter, I could see the post office staff picking up my item from a box of letters. I asked him why it was there and he replied that the box was for undelivered letters.

I was shocked, to say the least, because I had been at home all these days, waiting for it to be delivered. But there was nothing in my post box and no call from a postman to ask me if I was at home. When I asked why this happened, all I got was “How should I know?”

I wrote to the Pos Malaysia customer care centre not to complain but to ask some questions but I just got an auto reply telling me to do my own tracking. A week later, I wrote again and this time there was not even an auto reply. I was fortunate that my item was not for an urgent matter. I dread to think what would have happened if it was otherwise.

I am sure there are many people out there who have had similar experiences with Pos Malaysia as their service seems to be getting worse. I know there are many other courier services available but many customers like me prefer to be loyal to and support Pos Malaysia because it was once a government department.

So please, Pos Malaysia, all we ask for is what we paid for – an efficient and customer-friendly service.

TIGER TEH George Town