Tel­cos to al­low sub­scribers to switch to new pack­ages

The Star Malaysia - - Nation -

PUTRAJAYA: All tel­cos are ready to al­low their ex­ist­ing sub­scribers who wish to en­joy bet­ter broad­band ser­vice at a lower price to switch to new pack­ages, the Malaysian Com­mu­ni­ca­tions and Mul­ti­me­dia Com­mis­sion (MCMC) said.

The tel­cos had given their com­mit­ment to sup­port the govern­ment’s ef­fort to of­fer high-speed broad­band ser­vice at a rea­son­able price, MCMC said in a state­ment.

“The new pack­age of­fered by TIME, for ex­am­ple, will au­tomati- cally be en­joyed by its ex­ist­ing sub­scribers.”

Maxis and TM also planned to up­grade their Asym­met­ric Dig­i­tal Sub­scriber Line to fi­bre op­tic, while Cel­com is set to ex­pand the cov­er­age for its fixed broad­band ser­vice in 2019 with the co­op­er­a­tion of other tel­cos and al­ter­na­tive tech­nol­ogy.

“This means that all sub­scribers will have the op­tions to ei­ther en­joy lower rate, bet­ter In­ter­net speed at the same price, or both,” the MCMC said.

The com­mis­sion also said that it had con­vened dis­cus­sions with the tel­cos to find so­lu­tions to sev­eral prob­lems raised by the sub­scribers fol­low­ing the an­nounce­ment on the new fixed broad­band pack­ages.

This in­cludes the is­sue of Streamyx ser­vice and the dis­sat­is­fac­tion of ex­ist­ing sub­scribers who did not ben­e­fit from the price re­duc­tion and the new pack­ages, the state­ment said.

“The MCMC will con­tinue to mon­i­tor the ac­tion taken by the tel­cos to en­sure that they re­main com- mit­ted to pro­vid­ing high-speed broad­band ac­cord­ing to the terms and con­di­tions of the sub­scribed pack­ages,” MCMC said.

Re­cently, four tel­cos, namely TM, Maxis, TIME and Cel­com an­nounced the price re­duc­tion of up to 56% for their fixed broad­band ser­vices.

How­ever, Com­mu­ni­ca­tions and Mul­ti­me­dia Min­is­ter Gobind Singh Deo, af­ter scru­ti­n­is­ing the new pack­ages, found that the sub­scrip­tion rates of ex­ist­ing sub­scribers had not been re­duced. — Ber­nama

This means that all sub­scribers will have the op­tions to ei­ther en­joy lower rate, bet­ter In­ter­net speed at the same price, or both. MCMC

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