Maxis enhances network with Rm813mil investment

KUALA LUMPUR: Maxis Bhd has invested Rm813mil in financial year 2023 (FY23) to enhance its mobile network capacity, grow its fibre-to-the-premise footprint and improve digitalisation across the group.

Chief executive officer Goh Seow Eng said that at the end of 2023, Maxis has more than 11,000 long-term evolution sites in Malaysia covering 95% of the population and connecting an additional 181,000 premises with its fibre infrastructure.

He said the group has always prioritised customer experience as it is a key differentiator in a hyper-competitive market.

“We continue to record a high touchpoint net promoter score of plus 68, thanks to the loyalty of our customers and their satisfaction with our products and services,” he said in Maxis’ 2023 annual report.

Goh said the group has improved its Maxis and Hotlink Apps enabling features such as plan upgrades, device purchases, roaming passes and credit topups to be completed with as few clicks as possible.

It will also focus on digitalising customer interactions to ensure faster, more accessible and reliable service and is confident that Maxis will strengthen its position as Malaysia’s leading integrated telco.

The group will focus on growing its core businesses – mobile, fibre and enterprise – while delivering operating excellence.

“Our long-term goal remains firmly set on sustainable and predictable business growth.

“Despite the intensifying competition and ever-changing regulatory landscape, we are confident that our agility and fast response allow us to seize opportunities that may arise from these developments,” he added.