Fine to stop fraud: PLUS

> Long Jour­ney Time penalty if mo­torists ex­ceed travel time lim­its with­out valid rea­sons

The Sun (Malaysia) - - NEWS WITHOUT BORDERS -

PETALING JAYA: Toll ex­press­way op­er­a­tor PLUS Malaysia Bhd has clar­i­fied that it has been im­pos­ing its Long Jour­ney Time (LJT) fine on its high­way users as a mea­sure to pre­vent and re­solve toll tran­sit card ma­nip­u­la­tion ac­tiv­i­ties.

In a state­ment is­sued by PLUS Malaysia on Tues­day, it said that the toll tran­sit card ma­nip­u­la­tion ac­tiv­i­ties are of­ten car­ried out by some ir­re­spon­si­ble mo­torists at sev­eral lo­ca­tions on the high­way.

PLUS Malaysia said the de­ci­sion was taken as records showed that ma­nip­u­la­tion ac­tiv­i­ties were in­creas­ing ev­ery year.

“Among tac­tics used by the ir­re­spon­si­ble par­ties in­clude swap­ping, keep­ing and ma­nip­u­lat­ing toll tran­sit cards.

“To curb such ac­tiv­i­ties, the LJT penalty had to be im­posed on toll trans­ac­tions where there is doubt­ful en­try and exit on the high­way which is cal­cu­lated based on a set for­mula,” PLUS stated.

The high­way con­ces­sion­aire said the fine can be im­posed on mo­torists based on an es­ti­mated travel time be­tween toll booths, tak­ing into con­sid­er­a­tion the speed limit on the route.

The fine also takes into ac­count traf­fic con­ges­tion, ac­ci­dents, ve­hi­cle break­downs, all of which can con­trib­ute to mo­torists ex­ceed­ing their set travel time lim­its.

PLUS Malaysia’s re­sponse came in the light of a con­sumer’s com­plaint which went vi­ral on the so­cial net­works re­cently.

Face­book user known as Da­mar Wu­lan, who had posted his toll re­ceipt on the so­cial net­work­ing site, com­plained that his jour­ney from Gu­run to Pen­dang in Kedah on Oct 8 should only have cost RM3 but was charged RM9.40 in­stead.

In his post­ing, he claimed that the fine was im­posed af­ter he had spent more than 90 min­utes at the Rest and Re­cu­per­a­tion Area (R & R) in Gu­run.

Clar­i­fy­ing the mat­ter, PLUS Malaysia said the LJT penalty could only be im­posed if the user fails to pro­vide a valid rea­son or ev­i­dence to the toll at­ten­dant af­ter ex­ceed­ing the set time lim­its dur­ing the trip when mak­ing pay­ment at the exit toll.

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