One-stop Samsung shop
> Samsung relaunches flagship concept store offering retail, experiential zones and customer service
THE Samsung Experience Store Large (SESL) outlet at The Gardens Mall in Kuala Lumpur underwent a major revamp. It was recently relaunched as Samsung’s new flagship concept store and is one of the few SESL establishments in the country with vast retail space that integrates immersive experiences and the latest in Samsung merchandise and services.
SMART GADGETS
This is the first major revamp for the store since its inception in 2013. As a customers’ one-stop retail solution, the SESL offers the complete range of Samsung smartphones, tablets, wearables, ecosystem and genuine accessories, customers can expect an allcomprehensive customer care experience.
SMART SERVICE
With Samsung Smart Service, customers can easily receive after-sales care at this outlet. Service includes full hardware repairs, software upgrades, device consultation and advice.
Samsung devices that are under warranty can also be brought in for free checks to ensure the optimal device performance and function. Customers can expect top-quality repairs within a minimal time, during which they have the option to browse around the interesting store or continue with their errands.
SMART EXPERIENCES
While browsing, customers could explore the experiential zones. Over at the VR motion chair experience zone, the Samsung Gear VR and Samsung Galaxy S8 are paired up and on display for visitors to get a feel of the technological marvel that is virtual reality.
“At Samsung, we believe in creating rich experiences for the consumer. The new flagship store concept is a reflection of the Samsung philosophy to provide the best customer experience. It also materialises our vision to give people new and joyful experiences as it provides interactivity and gives access to exciting new content like never before,” said Samsung Malaysia Electronics head of mobile business Hosea Heen. “With this new SESL located at one of the most prime shopping locations in Klang Valley, we look forward to encouraging an open and welcoming concept that goes beyond just brick-and-mortar, and resonate with consumers from all walks of life,” added Heen.
To celebrate the relaunch of SESL, customers who spend a minimum of RM1,000 at the store will be rewarded with exciting treats, such as a complimentary Samsung Mono Bluetooth Headset (subject to stock availability).
SESL is located on the third floor of The Gardens Mall. For more information, visit the Samsung Malaysia website.