SSM says technical issues behind online service disruption

PETALING JAYA: Three days after Companies Commission Malaysia (SSM) denied that its online company profile search service was suspended, checks by SunBiz showed that SSM’s e-Info Services on its website were inaccessible.

“Sorry! Our cables are temporarily disconnected. Please hold on while we rectify the issue”, read the banner on the commission’s homepage.

Attempts by SunBiz to purchase company records through SSM’s e-Info Services were unsuccessful. Meanwhile, calls made to the e-Info hotline 1300-30-4636 pertaining to account login issues, were unattended to.

SSM in a statement to SunBiz last evening said it was experiencing technical issues at its site and rectification work by its information communication technology team is taking longer than expected.

SSM reiterated its earlier statement that it has not suspended its company profile service.

SSM advised the public to visit its service counters to obtain documents and said an announcement will be made once its online service is restored.

On Friday, SSM denied an online news portal’s report which claimed that the company profile service had been suspended.

“SSM would like to deny the claims made in the article. To set the record straight, SSM currently engages two service providers named Raffcomm Sdn Bhd and Big Dataworks Sdn Bhd to supply SSM corporate information to the public. Raffcomm Sdn Bhd provides its service via the e-Info portal while Big Dataworks Sdn Bhd provides its service via the MyData portal,” the companies commission said in response to the news portal’s report.

“Company profiles of all companies and business entities in Malaysia can still be purchased by the public through both service portals. It was never suspended and the public can continue to buy information freely,” it added.