Do you know?

I WOULD just like to draw attention of the general public towards the redeemable Touch ’n Go PLUSMiles points, which can be used to reload our cards.

I had been using the Touch ’n Go for so many years, ignorant of the fact that as I reloaded my card there were PLUSMiles points that were automatically credited into my account, which could be redeemed after a certain amount had been used.

In a WhatsApp video I saw that such PLUSMiles points are liable to be converted into credits in our Touch ’n Go cards.

To find out if there were actually such points, I stopped at a customer service centre in one of the toll gates. To my dismay, I learnt from the counter clerk that it is only possible to redeem the points provided customers had registered online on the PLUSMiles point redemption scheme.

What puzzled me was that if such a PLUSMiles redemption programme exists why didn’t PLUS inform customers upon purchase of their Touch ’n Go cards? Why had this information been deprived from customers?

Pleading ignorance cannot be an excuse, is it fair for the highway authorities to deprive all the older generations or even the younger generations who are not computer savvy of their right to claim this discount from them?

Why not create a system, when upon purchase of these cards an automatic registration is executed by PLUS based on customer’s details, which will hardly take a minute to process.

I hope the new government and our very steadfast and innovative transport minister will act to compel PLUS to return all the moneys, which are due to the customers of PLUS. Please help the people to ease, albeit in a small way, their cost of living.

This will go a long way to show that Transport Minister Anthony Loke walks the talk and that we actually have a people-centric, caring government.

Sundra Raj Peruma Klang