KLIA, klia2 exceed service targets

SEPANG: Malaysia Airports Holdings Bhd (MAHB) has exceeded service targets in the Airport Quality of Service (QoS) framework launched by the Malaysia Aviation Commission (Mavcom).

MAHB acting group chief executive officer Raja Azmi Raja Nazuddin said KL International Airport (KLIA) performed well beyond the passing scores in the first month.

“The QoS framework helps to maintain the consistency of our airport performance. We acted promptly on feedback by stakeholders as it is very important to us in order to deliver the expected service levels,” he said yesterday.

The first phase of the framework implemented at KLIA measured service quality elements, encompassing cleanliness of the passenger and staff toilets and the reliability of the Ramp WiFi at both its terminals, KLIA and klia2.

He said when the framework was first rolled out in September, KLIA achieved a 98% score over the passing score of 90% for the service quality element of passenger washrooms.

“The other service quality element measured was Ramp Wi-Fi, where both terminals achieved a passing rate.”

The monthly inspection, conducted by Mavcom, evaluates the quality of services at the airports and ensure vital facilities meet the requirements and guidelines set by the agency.

More service quality elements have been implemented since last month. – Bernama