All shut, except for emergencies, online stuff
AFTER the government declared that Malaysia will be placed under a nationwide movement restriction order from March 18 to March 31, due to the Covid-19 outbreak, nearly all automotive companies issued media statements announcing that their respective offices, branches, assembly/manufacturing plants and factories, dealerships and service, repair and parts centres were to halt operations during the period.
We received those statements from companies representing brands like Honda, Volkswagen, Perodua, Nissan, Infiniti, Renault, Toyota, Lexus, Proton and Yamaha. All will resume their operations on April 1.
However, certain aspects of those companies’ operations will remain operational, especially emergency and breakdown services, online transactions/correspondence and virtual store/showrooms.
stated: “If you experience any issues with your vehicle during this time, you may call Perodua Auto Assist toll-free line, 24 hours a day, seven days a week at 1-800-885555.” services Nissan and Infiniti vehicles, stated that for more information, members of the public may send an email request via “contact us” at www.nissan.com.my .
Volkswagen Passenger Cars Malaysia (VPCM) said its Customer Care team is available during the period at the toll-free number 1-800-18-8947. “Our Roadside Assistance service will remain operational for our owners, and owners can dial 1-800-882389 in the event of an emergency.
“Please also be advised that if your service appointment happens to fall within the Restricted Movement Order period, Volkswagen will honour the warranty.
“Please continue to follow our social media channels as well as our website and Volkswagen Cares mobile app for further updates from us.
TC Euro Cars (TCEC), the sole franchise holder of Renault vehicles in Malaysia, reminded the public that with the availability of Renault E-Store launched last month, customers can continue to buy or subscribe for a Renault vehicle in spite of the nationwide movement control order.
“From application to payments, customers can complete the entire process online at any time, without ever having to leave their homes. Through the E-Store, customers can select the Renault of their choice, upload their documents and make their payments online at renault.com.my
“Furthermore, TCEC is offering the option of door-to-door delivery of each customer’s new or subscribed vehicle, which will be sanitised prior to the handover. However, to exercise extra caution while the country’s movement control order is in place, deliveries will only take place after April 1.
Although all Renault showrooms and service centres are closed from March 18 to March 31, customers who require on-thespot breakdown assistance will still be supported.
“Every TCEC employee still on essential duty will undergo daily health screening to ensure their safety and consequently enhanced peace-of-mind for customers.
“For any assistance, customers can still contact 1800-18-8663 or connect with TCEC via chat, which will be supported by a team working from home, from Monday to Sunday, 8am to 8pm.”
Proton stated that for emergency cases such as breakdowns or accidents, proton owners can contact the company’s Customer Care hotline 1-800-888-398 for urgent assistance (available 24-hours).
For inquiries and complaints, send Proton an e-mail at customercare@proton.com .
UMW Toyota Motor stated that, despite the shutdown of its operations, the company will continue to be available to its customers for any assistance they may require with regard to their Toyota and Lexus vehicles.
“The company also decided that the fourth and final round of Season 3’s Toyota Gazoo Racing Festival and Toyota Vios Challenge Championship, scheduled to take place on April 18-19 at the Sepang International Circuit, will be cancelled.”
Prior to the Government’s announcement, the events had been scheduled to proceed as a closed-event to the public.
“For any further information or assistance, contact Toyota “Freephone” at 1800-8TOYOTA (869682) or Lexus Freephone at 1800-88-LEXUS (53987).”