How AI can empower Malaysian SMEs

Small and medium enterprises can gain a competitive edge by leveraging artificial intelligence (AI) technologies, which encompass document AI, generalised AI, generative AI, machine learning models and Natural Language Processing (NLP).

These technologies enable SMEs to automate data extraction, analysis and decision-making processes, resulting in heightened efficiency and productivity.

Sanjay Deshmukh, senior regional vicepresident of Asean and India at Snowflake, emphasised that these AI technologies and solutions could empower businesses, including SMEs, to harness the power of data and AI to drive growth, innovation and competitiveness in their respective industries.

He emphasised that familiarity with English or simple languages like SQL (Structured Query Language) suffices to utilise these technologies effectively, eliminating the necessity for specialised data science skills.

“You don’t need to be data scientists to use this technology; you need to know English or you probably need to know a simple language like SQL, which is the language that people have been using to interact with data,“he told Bernama in a recent virtual interview.

Sanjay expressed confidence in the burgeoning knowledge of AI within Malaysia, foreseeing the emergence of citizen data scientists who will facilitate easier access to data insights for businesses.

Regarding Malaysia’s digitalisation journey, Sanjay commended the government’s efforts in promoting AI adoption, underscoring its significant impact on businesses and the economy.