EC wins top UK Cus­tomer Ex­pe­ri­ence Award

Malta Independent - - BUSINESS & FINANCE -

Mal­tese-owned EC English Lan­guage Cen­tres re­cently claimed an­other in­dus­try achieve­ment, this time win­ning sil­ver at the UK Cus­tomer Ex­pe­ri­ence Awards 2016 (UKCXA) in Lon­don.

EC was the only English lan­guage school to make the short­list for this pres­ti­gious award, and went on to win sil­ver in its cat­e­gory, Ex­pe­ri­ence and De­sign Im­prove­ment. The in­ter­na­tional lan­guage school’s ‘Or­ange Car­pet Ex­pe­ri­ence’ was pre­sented along­side other strong con­tenders such as Bar­clays, Sains­burys and Scot­tish Wa­ter. Com­ment­ing on the award, CEO Mike Xuereb said: It’s in­cred­i­ble to see all the team’s hard work recog­nised through this cov­eted award. The Or­ange Car­pet Ex­pe­ri­ence is the prod­uct of months of or­gan­i­sa­tion and plan­ning, years of ex­pe­ri­ence in the in­dus­try, and a strong com­mit­ment to pro­vide our stu­dents with the qual­ity ser­vice they de­serve. A big ‘well done’ to the Op­er­a­tions team and to the EC fam­ily around the world.

EC’s Chief Op­er­a­tions Of­fi­cer, Jan Matthews, added: “The Or­ange Car­pet Ex­pe­ri­ence is a frame­work that en­sures each one of our stu­dents en­joys a per­son­alised jour­ney dur­ing their time at EC. With our win at the UK CXA awards, I am de­lighted to see that ev­ery­one’s hard work and ded­i­ca­tion has been re­warded in this way.”

The pi­o­neer­ing ini­tia­tive ex­clu­sive to EC, was cre­ated with the aim of en­sur­ing that ev­ery stu­dent feels at home from day one of their lan­guage-learn­ing jour­ney. EC’s Or­ange Car­pet Ex­pe­ri­ence com­prises eight key points which work to­wards pro­vid­ing a pos­i­tive and mem­o­rable stay; be­fore leav­ing their home coun­try, for in­stance, stu­dents can log on to EC On­line, a unique tool which al­lows learn­ers to ac­cess re­sources, track progress, and set per­son­alised aca­demic goals.

When stu­dents ar­rive at their cho­sen des­ti­na­tion, they re­ceive a warm wel­come from their host fam­ily or EC rep­re­sen­ta­tive, all of whom are fully-briefed and pre­pared to an­swer any ques­tions. Once stu­dents have set­tled into their ac­com­mo­da­tion, they en­joy the per­fect op­por­tu­nity to break the ice and so­cialise through a num­ber of Sun­day ac­tiv­i­ties, al­low­ing learn­ers to have a smoother first day of class. As their time at EC draws to a close, stu­dents get the chance to dis­cuss their progress and what they have planned for the fu­ture on a one-to-one ba­sis.

The award is a wel­come ad­di­tion to EC’s re­cent string of wins, in­clud­ing ‘Best Chain School 2016’ at the Study Travel Star Awards and ‘Best English Lan­guage School – Malta’ and ‘Best Chain School’ at the UED Agency Awards of Turkey, 2016.

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