HSBC UK Con­tact Cen­tre staff cam­paign draws out quirky con­fes­sions

Malta Independent - - BUSINESS & FINANCE -

Singing be­tween calls, pre­tend­ing to be a 15th cen­tury me­dieval sol­dier, jump­ing a storey for a bar of Kit Kat, an ob­ses­sion with straw­ber­ries, and many more con­fes­sions poured in when the HSBC UK Con­tact Cen­tre (UKCC) in­vited staff mem­bers to share why they love work­ing at one of the largest cus­tomer ser­vices cen­tres in Malta.

The quirky ex­pres­sions came cou­pled with heart­felt ad­mis­sions – some even in the form of po­etry – as al­most ev­ery as­pect of a world-class em­ploy­ment ex­pe­ri­ence re­ceived a men­tion. The staff mem­bers an­swered a sim­ple ques­tion: “Why are you proud to work here?”

“HSBC has a good rep­u­ta­tion world­wide; the place where I work is noth­ing to hide. Friendly, smil­ing col­leagues help­ing me; HSBC is the Best Place to Be,” was how cus­tomer ser­vice as­so­ciate Rom­ina Az­zopardi de­scribed her pride in work­place, be­fore ad­mit­ting that she oc­ca­sion­ally brought in her funny glasses to work to make col­leagues laugh.

“A fun place to work, and good wage too; this does not make me feel blue. Help­ing cus­tomers in an ef­fi­cient way; this is how I put a smile in my day,” she added.

Oth­ers high­lighted how work­ing at HSBC UKCC has been a jour­ney of self-dis­cov­ery. “I’m proud to work for such a big or­gan­i­sa­tion. I feel like I found my­self in here. I pro­gressed both in my skills and as a per­son,” noted Ni­cola Scerri, also a cus­tomer ser­vice as­so­ciate, who re­vealed in her fun fact that she pre­tends to be Bey­oncé when in the shower.

Still oth­ers com­mended the Swatar-based con­tact cen­tre for be­ing a di­verse and ac­cept­ing place with a lot of sup­port given right from the start.

“I am proud to work here as it gave me the op­por­tu­nity to work in Malta. They were im­par­tial re­gard­less of which coun­try I came from and they help other new em­ploy­ees from dif­fer­ent back­grounds too,” said acad­emy coach Kateryna Mot­ter­shead, who outed her­self as a straw­berry ob­sessed per­son.

For some, help­ing cus­tomers re­mains the pri­mary mo­ti­va­tor of the job. “I never go home with a guilty con­science about the de­ci­sions and choices I took to help my cus­tomers. On the con­trary, I feel proud my de­ci­sions are backed up by pol­icy pro­ce­dures and HSBC’s cor­po­rate in­tegrity,” wrote Ruth Parkes, who ad­mit­ted to be a roadie of lo­cal elec­tronic band, Duo Blank.

This year, the HSBC UKCC is cel­e­brat­ing 10 years of suc­cess­ful op­er­a­tions in Malta. The con­tact cen­tre started out in Malta in 2006 with a plan to re­cruit 250 em­ploy­ees. Cur­rently, it is home to 450 staff mem­bers with sev­eral op­por­tu­ni­ties avail­able to join the con­tact cen­tre in a range of ex­cit­ing cus­tomer ser­vice roles.

More in­for­ma­tion about these is avail­able at www.hsbc.com.mt/ca­reers. An age neu­tral CV can be for­warded to malta.re­cruit­ment@hsbc.com

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