ARMS top man­age­ment mem­bers as­sert there’s no such eco re­duc­tion of 25%

Malta Independent - - LETTERS -

On 21st Oc­to­ber, I was lis­ten­ing to RTK’s pro­gramme “Il-Polz tac-Cit­tadin”.

The guests were two mem­bers of top man­age­ment at ARMS Ltd, Ms Nikita Zam­mit Ala­mango (Se­nior Man­ager), and the com­pany’s fi­nan­cial con­troller Lawrence Cauchi.

One of the lis­ten­ers phoned in query­ing the method ARMS Ltd used when cal­cu­lat­ing the eco-re­duc­tion a con­sumer might be en­ti­tled to.

At one point, he was about to say that he knew it, that “the 25 per cent eco-re­duc­tion was cal­cu­lated [on the amount al­lo­cated as a quota to the par­tic­u­lar con­sumer]”, when Ms Zam­mit Ala­mango in­ter­vened (be­fore the caller could go fur­ther) to ex­plain that the 25 per cent re­duc­tion had noth­ing to do with an eco-re­duc­tion, and that this figure was a pre2013 elec­toral prom­ise made good.

She con­tin­ued, with the fi­nan­cial con­troller re­in­forc­ing her com­ments that there was no such thing as an eco-re­duc­tion of 25 per cent.

Both guests con­tin­ued in this vein for a minute or so, un­til the caller, in ex­as­per­a­tion, ended the call say­ing: “I just don’t be­lieve what I’m hear­ing”.

I too, from the very be­gin­ning of the pro­gramme, had tried un­sucess­fully to phone-in on a dif­fer­ent mat­ter, as be­fore me I had my last util­ity bill from ARMS Ltd.

And there be­fore me, on the in­voice en­ti­tled “Your con­sump­tion in more de­tail”, un­der “Ap­pli­ca­ble rates” for elec­tric­ity: “Less Eco-re­duc­tion @ 25% on first 233.000 units @ 15% on next 0.000 units.“Can ARMS Ltd ex­plain now that what th­ese se­nior man­age­ment Mem­bers kept on assert­ing – at times in uni­son, for some two min­utes in the pro­gramme – doesn’t run counter to what the same com­pany’s bills claim re­gard­ing an eco-re­duc­tion?

Joe Gen­ovese Birkirkara

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