Malta International Airport places third in ACI’s Airport Service Quality (ASQ) Awards
Malta International Airport has placed third in the Best Airport by Region (Europe) category in Airports Council International’s 2016 Airport Service Quality (ASQ) Awards.
Airports Council International (ACI) announced the winners of its ASQ Awards, following the rating of 284 airports worldwide by passengers travelling through them during the course of 2016.
Malta International Airport obtained its highest score to date in this survey, which measures passengers’ overall satisfaction with their airport experience, including staff efficiency and courtesy, ease of way finding and airport facilities.
This landed the airport in a prestigious third place from among eighty-four European peers welcoming over 2 million passengers annually. Sharing this spot with Malta International Airport are Dublin (28 m pax/year), Porto (7 m pax/year) and Zurich (27 m pax/year) airports.
“The progress we registered in our overall score indicates that in our pursuit of service excellence we are better meeting our guests’ expectations at the various points of their journey through our airport. I would like to thank our airport team and all our partners for working together towards the same vision of offering an airport experience that seeks to delight its visitors,” said Malta International Airport CEO, Alan Borg.
“I am delighted that as we celebrate the 10th anniversary of helping airports understand how best to serve their customers with the ASQ Programme, we see our largest group of winners ever,” said Angela Gittens, Director General of ACI World.
“These airports have dedicated themselves to delivering a stellar customer experience. Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimising non-aeronautical revenue performance. ACI proudly recognises these accomplishments and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together.”