Air Malta upgrades services at two main airports

In response to feedback received from its guests regarding service given at two of the national airline’s key airports, Air Malta yesterday said it has upgraded its services at London Heathrow and Paris Orly.

The Maltese airline has contracted a new ground handler at London Heathrow and is now offering business class passengers a new lounge at Paris’ Orly Airport.

Air Malta’s ground handling operations in London Heathrow Terminal 4 will be handled by a new service provider. ASC handling was identified following a thorough review of ground handling providers at the airport. ASC offers a unique and personalised ground handling service by a dedicated team of professionals.

The services provided are expected to meet Air Malta’s service standards ensuring a high-quality service and an exceptional customer journey for the airline’s guests.

At Paris Orly, Air Malta business class customers can now avail themselves of the added comfort and the relaxing surroundings of the new ICARE lounge. This lounge is located at Orly’s West Terminal Hall 4 at Departure Gate 40.

Commenting on these improvements Chief Operations Officer, Silvio Falzon stated, “Air Malta is committed to offer its esteemed guests quality and comfort through its extensive range of services and products. All our services including our ground handling partners at various airports are continuously monitored and audited from time to time while we always listen to feedback from our guests to ensure the highest customer satisfaction and a consistent quality operation in line with high standards of service.”

These upgrades are in line with Air Malta’s commitment to be ‘More Than Just an Airline’ and improve its products and services. The airline is working to launch a new range of products and services and improve its customer journey in the coming weeks.