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For the Government of Malta, technology is a key factor for the transformation in Public Service Administration. Decisions related to the new emerging technologies, such as the modernisation of the desktop tools, cloud services, artificial intelligence, and block chain, are being addressed to make the shift for a digital Public Administration. These are key technological decisions that are all congruous with the National Digital strategy 2014-2020.

Malta Information Technology Agency (MITA), as the extended delivery arm for ICT for the Government of Malta, is currently leading and managing a major initiative across the Public Service Administration to create a modern and secure digital workspace for public service employees. A workspace that is usercentric based on collaboration and mobility.

The main key components of the Modern Workplace Initiative are Technology and Licensing. In terms of core desktop software licenses, the Government is shifting it’s licensing landscape. This will see a shift from a model of perpetual per device licenses to a licensing model of type subscription base and per user model. Regarding technology, end-users are being provided with a standard platform based on modern applications and online services.

This initiative is another step towards the digital transformation in the Public Service Administration. It will enhance further the level of service delivered by creating a work environment that allows flexibility to work anywhere, anytime and most importantly, on any device in a secure manner. Each Government employee is being empowered with a digital workspace based on a Microsoft Technology platform of Microsoft 365 complement with the enablement of online services.

The implementation of this change is not only about technology, but primarily is about