Ent’s Modern nitiative
the employees. With the introduction of this modern technology, the way we work is being changed. Each employee is becoming more connected, while using multi- devices (such as laptops, tablets, smartphones, etc) with one single user identity.
In the adoption process, the awareness process through enduser engagement is a key factor for its success. Active and visible participation with end-users is critical. Continuous direct communication with end-users is a must in order to build a strong coalition to minimize resistance to change. Throughout the implementation process (works still in progress) a number of seminars, interactive workshops and presentations were held with key stakeholders coming from different sectors of the Public Service Administration and end-users. The engagement and participation of all people involved in this change are crucial to drive the usage of modern tools. This also helps to identify modern work practices and creates work scenarios to know when and how to apply modern tools.
To support awareness and readiness, different streams of training plans are available. These include traditional class style training to provide face to face interaction; a training programme managed by the Institute of Public Service. Through Microsoft Teams, end-users are provided with a set of prerecorded webinars on each application. These webinars are complemented with an Online Training site that offers already available Microsoft training material, such as short videos, quick start quicks and F&Qs.
Recently, the Office365 Champions Programme was introduced. The idea is to build a Microsoft 365 community across the Public Service Administration so that different users are being identified from different business and service units, to act as Champions. The role of the Champions is to influence their peers using modern tools, influence new ways of working and possibly identify solutions. It also provides feedback to the project management team to keep improving the employees’ daily journey and experience.