High satisfaction rating for BOV Investment Centres

BOV customers expressed their confidence in the BOV Investment Centres. This was announced by Aldo Scardino, Executive head Wealth Management when he communicated the survey results to the managers of the six Investment Centres.

This year marks the fifth anniversary since the first six BOV Investment Centres were set up. “From inception, we have looked upon the BOV Investment Centres as regional ‘centres of expertise’.” The bank’s investment in these centres and the people deployed in them was consistent and in line with the bank’s vision to provide tailored customerdriven service,” said Mr Scardino while congratulating the managers and their teams for the results achieved.

Customer feedback regarding different aspects of the service, including ease of access, professionalism of employees and timeliness of service is collated regularly throughout the year. In this manner, Executive Management is able to address any issues as they arise.

Roberta Bellizzi, manager Investment Centres – Operations explained that customers are very appreciative of the privacy, the muted atmosphere and the personal attention provided by the respective financial advisor.

The Investment Centres are a natural complement to the bank’s extensive retail network, as the BOV Group evolved from a conventional bank to a financial services provider, offering the full spectrum of investment services, life assurance, stockbroking and wealth management services.

Strategically located across Malta and Gozo, they are manned by highly qualified financial advisors who are licensed by the MFSA. The teams assist customers with the management of their investments, offering tailored financial advice built on thorough knowledge of the individual customer’s circumstances and financial objectives.

By working closely with a nucleus of satellite branches, BOV Investment Centres provide an ideal blend of specialisation and convenience. The customer retains the working relationship with his preferred branch, with the added value of specialised professionals who monitor the investments according to the customer’s risk profile.

Customers who are interested in discussing investment options offered by Bank of Valletta are invited to contact the Bank’s Customer Service Centre on 2131 2020. Alternatively, they may contact the branch or Investment Centre of their choice. Bank of Valletta’s Investment Centres are found at Bir-id-Deheb, Birkirkara, Gzira, Qormi, Valletta and Victoria, Gozo.