MAPFRE Middlesea launches client portal

MAPFRE Middlesea has launched its client portal, MyInsurance, allowing customers to view and manage their insurance policies online, through a user-friendly and highly personalised interactive service.

The client portal will offer the ease of self-service to client with regards to various insurance products. The service will offer an overview of the client’s policies and the status while also allowing them to submit a claim, track the status of that claim and pay the excess. If a policy renewal is pending, customers will get a notification and they will be allowed to renew the policy and pay online.

Customers also have access to the report library and will be able to download the policy certificate and schedule. MyInsurance also allows for personal details to be updated and for queries to be made online. The services are available for home, motor, travel, health and commercial insurance products.

Upon their first access to the portal, clients will be requested to enter a unique code, which they would have received with their renewal notice. A 24/7 call centre will be able to assist clients with the usage of the client portal.

The portal can be accessed on https://myinsurance.middlesea.co m/

Meanwhile, customers who register and sign into the web portal enter the chance to win a weekend break.

The launch of the client portal is in line with MAPFRE’s global value of digital transformation.