BOV Val­letta is the Branch of the Year for 2017

The Malta Business Weekly - - FRONT PAGE -

The cov­eted award for Branch of the Year 2017 went to the team of Repub­lic Street, Val­letta. BOV Zur­rieq and BOV Gozo were the two run­ner-ups.

This was an­nounced by Ken­neth Far­ru­gia, chief Busi­ness De­vel­op­ment of­fi­cer last week, dur­ing an im­promptu visit to the branch, im­me­di­ately af­ter the judg­ing panel reached its ver­dict. He was ac­com­pa­nied by Pe­ter Perotti, chief Re­tail Bank­ing of­fi­cer and Ge­of­frey Ghigo, head Re­tail Net­work. They pre­sented the tro­phy to Charles Grech Soler, who heads the branch and the rest of the team.

While con­grat­u­lat­ing the win­ning team, Perotti high­lighted the high stan­dard among all nom­i­nated branches, with a very nar­row mar­gin among the top plac­ing branches. “This an­nual award recog­nises the out­stand­ing per­for­mance of the win­ning branch from among the bank’s re­tail net­work that spans 37 branches and four agen­cies across Malta and Gozo. BOV Repub­lic Street has dis­tin­guished it­self for its ex­cel­lent cus­tomer ser­vice as well as the team’s at­ten­tion to de­tail, both of which yield the added value we seek to build into the cus­tomer ex­pe­ri­ence.”

The BOV Repub­lic Street Branch was also at the fore­front in tak­ing ini­tia­tives that pro­moted team­build­ing as well as cor­po­rate re­spon­si­bil­ity within their com­mu­nity.

En­dors­ing Perotti’s mes­sage, Far­ru­gia high­lighted the crit­i­cal role played by the bank’s re­tail net­work in nour­ish­ing a healthy twoway com­mu­ni­ca­tion be­tween the bank and its cus­tomers. “Dig­i­tal­i­sa­tion fea­tures promi­nently on the bank’s strat­egy and to this ef­fect last Sun­day we up­graded the bank’s In­ter­net Bank­ing sys­tem. How­ever, we see self-ser­vice bank­ing chan­nels as com­ple­men­tary to the bank’s phys­i­cal branches and cen­tres through which we en­gage with our cus­tomers. Cus­tomer­centric­ity re­mains at the heart of all the bank’s chan­nels, both phys­i­cal and digital.”

Far­ru­gia con­cluded his in­ter­ven­tion by thank­ing all branches for their com­mit­ment and hard work to­wards ex­tend­ing a qual­ity level of ser­vice to the bank’s cus­tomers.

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