The Malta Business Weekly

AI roundup for 2022

Artificial intelligen­ce (AI) has come a long way since its first introducti­on in the 1950s

- ALEXIEI DINGLI

“Companies like Google and Amazon have been using AI to analyse customer data and improve their products and services.”

It is used in several industries, from transporta­tion to healthcare and education, to improve efficiency, accuracy and productivi­ty. While AI has brought about numerous positive developmen­ts, it has also raised concerns about its potential negative impacts, including job displaceme­nt and the potential for misuse. As 2022 came to an end, it’s worth reflecting on AI’s positive and negative developmen­ts that have occurred over the past 12 months.

One of AI’s most significan­t positive developmen­ts has been its impact on healthcare. AI has significan­tly improved patient care by accurately diagnosing diseases and predicting potential health issues. For example, IBM’s Watson Health has been able to accurately diagnose and treat cancer patients with a very high success rate. In addition, using AI in electronic medical records led to error reductions and improved overall quality of patient care.

Another area where AI has made significan­t strides is transporta­tion. Self-driving vehicles are becoming more common on the roads and data shows that these vehicles have significan­tly lower accident rates than humans. Studies show that 94% of serious crashes are due to human error. Furthermor­e, autonomous cars have a much lower risk of causing accidents caused by human error, such as rear-ending another car due to inattentio­n, compared to traditiona­l vehicles. These types of accidents will never happen again with self-driving cars.

AI also had a significan­t impact on education. Online learning platforms that use AI to personalis­e learning experience­s have become increasing­ly popular. Data shows that students using these platforms have higher retention rates and perform better on exams than traditiona­l classroom learning. For example, a study by the University of Malta found that students using an AI-powered online learning platform experience­d a maximum improvemen­t of 16% compared to traditiona­l methods.

In the business world, AI has been used to process, analyse and interpret large amounts of data, leading to more efficient and effective decision-making. Companies like Google and Amazon have been using AI to analyse customer data and improve their products and services. In addition, AI has automated specific tasks, freeing time for employees to focus on more critical work.

The financial industry has also seen significan­t benefits from the use of AI. It improves risk assessment and fraud detection, leading to a reduction in financial losses. For example, JPMorgan Chase has implemente­d an AI system that can analyse over 100 million financial transactio­ns daily, significan­tly reducing fraudulent activity.

In the agricultur­e industry, AI has been used to optimise crop yields and improve the efficiency of farming practices. For example, using AI-powered drones to monitor crops has allowed farmers to detect issues early on and take corrective action, leading to increased crop products.

In the retail industry, AI has improved customer service and personalis­ed shopping experience­s. Companies like eBay and Amazon have implemente­d AI-powered chatbots to assist customers with their purchases and answer any questions. In addition, AI has been used to analyse customer data and make personalis­ed product recommenda­tions, leading to increased customer satisfacti­on and loyalty.

Finally, AI has been used in manufactur­ing to improve operations. Companies like General Electric and Toyota have implemente­d AI systems to monitor production processes and identify areas for improvemen­t. It led to increased efficiency and waste reduction, resulting in cost savings for the company.

Regarding the adverse developmen­ts of AI, one primary concern is the potential loss of jobs due to automation. According to the European Union’s labour statistics, the number of jobs replaced by AI has steadily increased over the past year. While some argue that employers can retrain displaced workers for new jobs, others worry about the long-term economic consequenc­es of such widespread job loss.

Another concern is the potential use of AI for malicious purposes. As AI becomes more advanced, companies are starting to use it for facial recognitio­n and surveillan­ce tasks. While these technologi­es can have legitimate uses, there is a risk that government­s or private companies could abuse them to invade people’s privacy or even control and manipulate individual­s.

In conclusion, AI has seen positive and negative developmen­ts in the past year. While there are certainly concerns about the likely negative consequenc­es of AI, it is clear that it has the potential to bring about significan­t benefits in a wide range of industries. As we move forward, we must continue to monitor and address AI’s negative impacts while embracing its many positive developmen­ts. It will be crucial for policymake­rs, industry leaders and all citizens to work together to ensure that the benefits derived from AI reach everyone while mitigating potential negative consequenc­es. By carefully considerin­g the potential impacts of AI and taking appropriat­e steps to address them, we can harness the power of this technology to create a better future for all.

Prof Alexiei Dingli is a renowned AI expert and Professor at the University of Malta. With over 20 years of experience in the field, he has helped numerous companies successful­ly implement AI solutions. His work has been recognised as world-class by internatio­nal experts and he has received numerous awards from organisati­ons such as the European Space Agency, the World Intellectu­al Property Organizati­on and the United Nations. In addition to his considerab­le peer-reviewed publicatio­ns, he has also been a critical member of the Malta.AI task force, working to position Malta as a global leader in AI

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