BOV embarks on a recruitment drive
Integral part of bank’s strategy to improve the quality of service across all its touchpoints
Bank of Valletta is seeking to recruit an additional 50 customer-focused individuals to join its branches and customer service centre. This is a dedicated effort to strengthen the service offering provided at these core touchpoints and reflects the bank’s commitment to delivering an enhanced and efficient service across all its channels, aligning with its overarching focus on customer satisfaction.
BOV has made substantial investments in digital solutions and technologies to offer convenient banking services to its customers. Despite these advancements, the bank recognises the diversity of customer needs and the importance of human interaction, which it continues to provide through its various branches across Malta and Gozo, as well as its dedicated Customer Service Centre.
Ray Debattista, chief People & Culture officer at Bank of Valletta, shared insights on the bank’s efforts in this regard, stating: “Over the past months, we have dedicated ourselves to elevating customer experience through a series of initiatives. From improving our ATM fleet, renovating our branches and introducing an online appointment booking system to act on customer feedback through our Voice of the Customer and celebrating Customer Experience Week across our branch network, our commitment is evident. We recognise that the logical next step is to reinforce our team at these touchpoints, ensuring a truly enhanced customer experience.”
BOV employs over 2,100 employees and is the largest employer in the private sector. Apart from very attractive salaries, the bank offers employees a raft of employment benefits. These include staff home loans and personal loans at reduced interest rates, free credit cards, zero banking charges on several other services, health insurance, family-friendly incentives, annual wellness grants, additional vacation leave, performance bonuses, study leave and grants, training and development opportunities, fast career paths and staff fun activities. The latest addition to this wide suite of benefits is the Voluntary Occupational Pension Scheme, where each employee’s voluntary contribution towards their pension plan is matched by the bank and hence doubled every month up to a certain amount.
Debattista emphasised: “At Bank of Valletta we think people first. Our customers are the sole reason why we are in business, but our employees are the reason we have customers. We continue to invest heavily in our people, provide enriching career paths and development programmes, fostering a dynamic and rewarding work environment. Work-life balance and our employees’ wellness is a priority for us, and we celebrate our people in various ways for example through quarterly bank-wide awards and monthly top performers initiatives. Diversity is not just embraced, we believe that every individual brings their unique perspective to our vibrant team, creating a workplace that truly celebrates innovation and inclusion.”
Bank of Valletta has over 400 employees at its 33 branches across Malta and Gozo and Customer Service Centre.
People interested in joining the BOV team are invited to apply online through https://vacancies.bov.com