BOV Personal Loan becomes more personal than ever

Bank of Valletta has launched a new information campaign focused on its BOV Personal Loan solution.

A personal loan is probably one of the most basic financing products. However, there are so many variables that come into play when one considers financing. The decision to approach a bank for financing to satisfy a personal need is as unique as the customer. “These are all considerations that our teams looked into when reviewing the bank’s personal lending portfolio,” explained Marisa Said who heads the bank’s Consumer and Microbusiness Lending arm.

“We tried to reimagine this financing solution, ensuring it addresses the concerns and needs of our customers when they are considering taking up such a product,” she explained. The bank looked at the customer journey to make the whole process from inception to drawdown as seamless and painless as possible. The personal loan was not only looked at in isolation but also as a key element in a holistic financial plan. A thorough analysis of the

product’s suite of benefits was also undertaken. Bearing in mind the modern customer’s needs, they built into the Personal Loan automatic free life cover for any unsecured or even partly secured lending up to €25,000, extended the term of repayment to 15 years and discounted the processing fee to 0.15% of the loan amount.

The new campaign being launched by the bank also hones in on the customer, putting the spotlight on different needs that the modern customer usually encounters such as medical and cosmetic procedures. As Daniel Magrin, who heads the bank’s Marketing and Product Lifecycle Management said: “At Bank of Valletta,

we’re focused on understanding our customers’ requirements and providing value-adding solutions to adequately address their needs throughout their life journey. This also coloured our choice of communication material that focuses on real-life customer scenarios.”

Customers who wish to inquire about the BOV Personal Loans or request a quotation may do so directly from www.bov.com/personalloans. One may also opt to set an appointment automatically with their preferred branch via the website or call the Customer Services Team on 356 2131 2020 or by email at customer