AI in HR: Are you cool with being recruited by a robot? Our studies reveal job candidates’ true feelings

Artificial Intelligence (AI) is transforming the human resource management (HRM) industry faster than we notice

Sixty-five percent of organisations are already using AI-enabled tools in the hiring process, but only a third of job candidates are aware of the practice.

Pros and cons of AI in recruitment

In recruitment, AI-enabled tools have the ability to collect large amounts of organisational data to search, identify, evaluate, rank, and select job candidates. They can assemble information on hiring needs across teams, generate advertisements with model candidate traits, and highlight potential candidates from a range of digital platforms.

AI-enabled tools have long promised efficiency in the processing of applicants’ documents while potentially reducing the bias from HR agents who might, intentionally or not, discriminate or unjustly judge some applications.

However, emerging evidence suggests that AI-enabled HR tools may discriminate certain candidates who may not fit the historical pattern for the job description, such as candidates who are female (in STEM) or those with gaps on their resumes due to illness, disabilities, caring for a family member, unemployment, or time served in prison.

Those of us who worry about the use of AI in HR won’t be reassured by its track record in other fields. Tech giants including Apple, IBM, and Microsoft – all of whom presumably know what they’re doing – have faced scrutiny for ethical failures, especially with regards to gender discrimination. For example, US regulators investigated Apple in 2019 after its AI-powered credit-card service was revealed to be systematically offering women lower credit limits. The alarm was raised by several couples, including Steve Wozniak himself, co-founder of Apple, and his wife, for whom the creditcard algorithm was offering the man a higher credit limit, even though the couple had joint accounts.

Perceptions matter

Available data on AI in recruitment suggests that job seekers are instinctively critical of its use. Candidates subjected to autonomous AI decisions describe the process as “undignified” or “unfair”.

Other research suggests that judgement is less harsh in different contexts. According to a November 2023 survey by Tideo, only 31% of respondents would agree to allow AI to decide whether or not they get hired. But that figure rises to 75% if there’s also a human presence involved in the process. Still, 25% of participants believe that any use of artificial intelligence in recruitment is unfair.

Prior to our research, ethical perceptions of organisations using AI-enabled tools in the hiring process hadn’t been studied much. Most scholarly research on the topic focused on the fairness of the practice or trust in the technology – for example, chatbots – rather than trust in the organisations themselves.

In two publications in the Journal of Business Ethics, we looked at how the use of AI in hiring might impact job seekers’ or recently hired individuals’ trust in the company. We found that their perceptions of AI determine whether they identify the organisation using it as trustworthy or even attractive and innovative.

Perceptions vary depending on individuals’ personal values, past experiences, and technology acceptance. They also vary across contexts and applications. For instance, whereas an individual might trust the effectiveness of AI to predict movie preferences, studies show that most would still prefer a human or a human-AI collaboration (i.e., versus autonomous AI) to make a hiring determination.

Ethics are attractive

In a June 2022 study on AI ethics and organisational trust, we found that candidates who perceive AI in the hiring process as highly effective, from a performance standpoint, are 64% more likely to trust the organisations that use it.

We followed up with a March 2023 study on a related subject. We found that the higher an individual’s ethical perceptions of using AI in hiring, the more attractive he or she finds the organisation. For instance, candidates who perceive that it is ethical for an organisation to use AI to analyse their personal social media content or analyse an audio interview for voice cues are 25% more likely to perceive that organisation as attractive.

“Candidates subjected to autonomous AI decisions describe the process as “undignified” or “unfair”.”

Human-AI balance is key

Human-resources managers face an increasingly complex ethical environment, where AI involves a fast-growing set of applications. Organisations that are determined to keep the “human” in HR will need to carefully balance both in the hiring process, while taking consideration factors such as transparency and financial expectations.

Along with other studies, our research brings new urgency to the task of integrating AI ethics into the governance of every organisation.