Vouch­ers fire up pizze­ria owner


‘‘They are not my reg­u­lar cus­tomers any­way, they are just bud­get eaters.’’

Cus­tomers are ac­cus­ing an Auck­land pizze­ria man­ager of hurl­ing abuse and re­fus­ing to ac­cept their dis­count vouch­ers.

Ac­cord­ing to its web­site, Lil’e Roma Wood­fired Pizza in One­hunga of­fers ‘‘warm hos­pi­tal­ity and a spir­ited at­mos­phere’’ how­ever its cus­tomers’ re­views paint a dif­fer­ent story.

Three Kings res­i­dent Emma Gil­bert is among a num­ber of cus­tomers al­leg­ing the restau­rant’s man­ager, Parvis Ja­han­rakhshan, yelled at her after she tried to or­der piz­zas with a GrabOne voucher.

Gil­bert, on her first visit to the restau­rant, pre­sented a GrabOne voucher and says Ja­han­rakhshan went off and re­moved half the chips they had or­dered. Her hus­band con­fronted Ja­han­rakhshan about this and Gil­bert says the owner replied that he did and ‘‘I’d do it again too’’.

Ear­lier this month in a sep­a­rate in­ci­dent, Gil­bert says she or­dered her piz­zas over the phone after an er­ror oc­curred though on­line ser­vice Menu­log.

When she went to pick up her meal and pre­sented the GrabOne voucher, Gil­bert says Ja­han­rakhshan yelled at her when she said she tried to or­der the dis­counted pizza through Menu­log. The man­ager was an­gry that he would have had to pay com­mis­sion to both GrabOne and Menu­log, she says.

Gil­bert al­leges Ja­han­rakhshan told her ‘‘I don’t need your f****** $9 for my piz­zas, don’t ever come back again’’.

Ja­han­rakhshan says GrabOne re­quired a 35 per cent com­mis­sion for every pur­chase which cus­tomers tried to pair with other deals or de­manded free stuff.

‘‘It’s not just me mate, you can go onto any web­site and restau­rant and you can see GrabOne cus­tomers com­plain­ing about every restau­rant.’’

He says he no longer works with GrabOne. A spokesper­son for GrabOne con­firmed they re­moved the restau­rant from their di­rec­tory in Au­gust.

‘‘I didn’t yell at [the cus­tomers], it’s just a mis­un­der­stand­ing or mis­com­mu­ni­ca­tion... they want some­thing ex­tra or they want things for free which does not ex­ist in this world any­more,’’ Ja­han­rakhshan says.

‘‘They are not my reg­u­lar cus­tomers any­way, they are just bud­get eaters to put it that way... They are look­ing for the next bar­gain and the next bar­gain and the next bar­gain.’’

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