Cus­tomers miss compo


Only 10 per cent of Auck­land res­i­dents af­fected by a ma­jor power out­age have been paid promised com­pen­sa­tion.

More than 75,000 Auck­land res­i­dents were af­fected by a ma­jor power out­age at the Pen­rose sub­sta­tion that lasted sev­eral days in Oc­to­ber 2014, but only 7500 re­ceived com­pen­sa­tion.

Re­muera res­i­dent Chris Burns said his home lost power for three days but he never re­ceived any money. ’’Ef­fec­tively I had two adults and two chil­dren liv­ing with me. Once the hot wa­ter ran out there were no hot show­ers.’’

To qual­ify for com­pen­sa­tion peo­ple must have lost power for more than two and a half hours, and had to ap­ply through Vec­tor’s web­site or by call­ing them. Any­body could ap­ply for com­pen­sa­tion be­tween Dec 4, 2015 and March 4, 2016. Res­i­dents re­ceived a $50 pay­ment and busi­ness cus­tomers re­ceived $200.

‘‘They claimed there was a lot of pro­mo­tion about get­ting com- pen­sa­tion but I read the pa­pers and didn’t see any­thing. If I had of seen any pub­lic­ity I would have done it. No-one I have talked to in my area saw the ad­ver­tis­ing ei­ther. It’s just dis­ap­point­ing re­ally,’’ Burns said.

A Vec­tor spokes­woman said it re­ceived and paid out on 7500 re­quests. She said a ‘ser­vice guar­an­teed pay­ment’ was ad­ver­tised in lo­cal pa­pers and on the Vec­tor web­site. ‘‘There was a lot of me­dia in­ter­est around it at the time and there was a page set up on Vec­tor web­site so peo­ple could re­quest a pay­ment by call­ing us or us­ing the web­site,’’ she said.

‘‘If I had of seen any pub­lic­ity I would have done it.’’


Vec­tor said there was con­sid­er­able pro­mo­tion in lo­cal news­pa­pers about the ap­pli­ca­tion process for com­pen­sa­tion.

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.