Big data in­te­gral to suc­cess­ful qual­ity pro­grammes

DEMM Engineering & Manufacturing - - NEWS -

Ef­fec­tive and suc­cess­ful

sup­ply chains rely on mean­ing­ful met­rics and mea­sure­ments, and re­quire open and hon­est re­la­tion­ships be­tween sup­pli­ers and cus­tomers, ac­cord­ing to a new re­port re­leased by Amer­i­can So­ci­ety for Qual­ity.

Buy­ers should share their or­gan­i­sa­tion’s mis­sion and vi­sion with sup­pli­ers to help sup­pli­ers un­der­stand the im­pact de­fects or de­lays have on the end cus­tomer, ac­cord­ing to the re­port.

“Sup­pli­ers will be com­pelled to think dif­fer­ently – to help elim­i­nate waste, im­prove ef­fi­ciency and qual­ity, and have prod­ucts and ser­vices de­liv­ered on time,” the re­port says. “This is crit­i­cal be­cause when you need the sup­pli­ers for ex­cep­tions, like spikes or re­duc­tions in de­mand, the sup­pli­ers will be more will­ing to work with you.”

The re­port of­fers in­sights to sup­ply chain mea­sure­ments from ex­perts around the world, while also of­fer­ing ad­vice to or­gan­i­sa­tions that don’t yet have met­rics in place for their sup­ply chain ac­tiv­i­ties.

The re­port is one of two re­ports re­cently re­leased as part of ASQ’s Global State of Qual­ity 2 Re­search, which ex­am­ines the state of qual­ity and con­tin­u­ous im­prove­ment world­wide, pro­vid­ing or­gan­i­sa­tions with in­sights into gaps and op­por­tu­ni­ties. The lat­est re­search ex­pands upon the in­au­gu­ral 2013 re­search, which pro­vided the firstever view of qual­ity and con­tin­u­ous im­prove­ment on a global scale.

ASQ, the lead­ing global au­thor­ity on qual­ity in all fields, or­gan­i­sa­tions and in­dus­tries, cel­e­brat­ing its 70th an­niver­sary in 2016, also re­leased a re­port on big data, and it’s role in qual­ity, fea­tur­ing in­ter­views with Elmer Corbin, di­rec­tor and project ex­ec­u­tive, client suc­cess for IBM Wat­son and Wat­son Health, and Sil­via Veronese, di­rec­tor, big data so­lu­tions for Hewlett Packard En­ter­prise Co.

Corbin and Veronese of­fer in­sight into the chal­lenges their or­gan­i­sa­tions faced when im­ple­ment­ing big data, the use of big data through­out the en­tire or­gan­i­sa­tion, and ad­vice for or­gan­i­sa­tions not yet us­ing big data.

“In­ter­nal align­ment within the or­gan­i­sa­tion is a key fac­tor for suc­cess,” Veronese said. “Big data touches ev­ery­thing, lit­er­ally ev­ery­thing, within an or­gan­i­sa­tion. This is not a project that is un­der­taken in just one busi­ness unit.

“Dis­cus­sion around big data strate­gies needs to hap­pen at the C-level, as that is where you have the vi­sion of all the com­po­nents of the sys­tem. Hav­ing the buy-in at the cor­po­rate level and not fall­ing into the com­pany si­los is key for a suc­cess­ful adop­tion.”

Both re­ports, and the pre­vi­ously re­leased re­port on in­no­va­tion and qual­ity, are avail­able at glob­al­sta­te­ofqual­ity.org. The fi­nal re­port, Dis­cov­er­ies 2016, which will pro­vide a quan­ti­ta­tive and qual­i­ta­tive view of data col­lected from nearly 1,700 or­gan­i­sa­tions world­wide, will be avail­able May 16.

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