Buses van­ish­ing from sched­ules raises ques­tions

East and Bays Courier - - P13 P46 - MANDY TE

Auck­land pub­lic trans­port users are be­ing left stranded at bus stops af­ter sched­uled buses seem­ingly van­ish from elec­tronic timeta­bles.

Auck­land Trans­port (AT) has about 840 elec­tronic signs across the city’s trans­port net­work, 740 of which are at bus stops.

Known as real time boards, th­ese elec­tronic signs tell users bus num­bers, des­ti­na­tion, when a bus is sched­uled to ar­rive and when a bus is due. This in­for­ma­tion is also avail­able on AT’S mo­bile app.

Pub­lic trans­port user An­nette Huang said she some­times found her plans in ‘‘dis­ar­ray’’ af­ter sched­uled buses dis­ap­peared from the real time board.

‘‘It hap­pens enough for it to be a nui­sance,’’ Huang said.

Ev­ery Wed­nes­day, the St He­liers res­i­dent meets with a group of five to 13 peo­ple. To­gether, they take pub­lic trans­port and go on out­ings around Auck­land.

On one trip, the group were wait­ing in Glen Innes for the 007 bus to Pt Che­va­lier. The bus stop

‘‘I wish there was more in­for­ma­tion on the real time board and it told us when buses were ac­tu­ally can­celled.’’ An­nette Huang

had a real time board.

‘‘We were wait­ing and all of a sud­den, it wasn’t there,’’ Huang said.

‘‘It messed up our plans for the day.

‘‘I wish there was more in­for­ma­tion on the real time board and it told us when buses were ac­tu­ally can­celled,’’ she said.

AT me­dia re­la­tions man­ager Mark Han­nan said the real time sys­tem was con­fig­ured to dis­play sched­uled bus ser­vices on the elec­tronic boards, based on timetable in­for­ma­tion.

‘‘There­fore, the in­for­ma­tion dis­played is as ac­cu­rate as the sched­uled timetable for any given bus ser­vice,’’ Han­nan said.

Some sched­uled buses dis­ap­peared from real time boards be­cause there were some is­sues with the cur­rent sys­tem, he said.

If a par­tic­u­lar ser­vice did not run, it had to be man­u­ally re­moved from the sched­ule to en­sure it was not dis­played on the real time boards, Han­nan said.

‘‘If this does not oc­cur, the spe­cific ser­vice will con­tinue to ap­pear on the real time boards be­cause the sys­tem still be­lieves it is op­er­at­ing.

It will ‘‘dis­ap­pear’’ from the real time board at a par­tic­u­lar bus stop once the sched­uled ar­rival time passes.’’


St He­liers res­i­dents An­nette and Ed­die Huang of­ten go on bus trips around Auck­land but some­times their plans are put out by buses that never show.

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