Liquor­land Pukekohe proves pop­u­lar

The Pukekohe Busi­ness As­so­ci­a­tion’s Best in Busi­ness Awards rounded off with a black tie awards cer­e­mony on July 29. Today we start our pro­files on the win­ners with the Peo­ple’s Choice Award win­ner - Liquor­land Pukekohe. Natalie Pol­ley re­ports.

Franklin County News - - OUT & ABOUT -

Treat­ing oth­ers as you wish to be treated is the mantra for Toya Nir­wan - and it’s paid off.

Toya’s busi­ness, Liquor­land Pukekohe, scooped up the Peo­ple’s Choice Award in the Pukekohe Busi­ness As­so­ci­a­tion’s Best in Busi­ness Awards on July 29.

Po­keno’s Toya and hus­band Steve took over the store in 2012.

‘‘Grant, the pre­vi­ous owner, in­ter­viewed us be­fore we took over,’’ Toya said.

‘‘We al­ready had our first liquor store in Man­gere Bridge - that was our bread and but­ter.’’

Toya said there had been a lot to learn since 2012, as the Man­gere Bridge store was a lot smaller.

‘‘Now we know all of Pukekohe.’’

Toya said she was so grate­ful to her loyal cus­tomers for vot­ing for the busi­ness and en­sur­ing it claimed the prize.

‘‘We would ask them, we have a lot of reg­u­lar cus­tomers, and they all said yes.’’

She said the suc­cess of the busi­ness was all about cus­tomer ser­vice and build­ing re­la­tion­ships with her cus­tomers.

‘‘We treat peo­ple the way we would want to be treated as cus­tomers. If you don’t treat them well they won’t come back.

‘‘I love serv­ing peo­ple. We have a lot of com­peti­tors in our in­dus­try so we try and make it pleas­ant.’’

She said it was hard work run­ning the busi­ness, along­side her hus­band and four staff mem­bers.

‘‘I al­ways try and get Sun­day off. I do 9am till 9pm or 10pm ev­ery other day,’’ she said.

At the gala awards evening, Toya said she was left ‘‘speech­less’’ af­ter Liquor­land was called as the cat­e­gory win­ner. ‘‘I was trem­bling.’’ Loyal cus­tomers of the store can ex­pect a few changes, as Toya said she planned to ren­o­vate the store’s in­te­rior in the near fu­ture.

‘‘We’d like to say thanks to the busi­ness as­so­ci­a­tion, they made the night amaz­ing.’’

The team from Liquor­land Pukekohe, Tee­sha Ka­rauna, Toya Nir­wan and Sh­eryl O’Con­nor were thrilled to take home the award.

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.