There’s more than just taps in Frank­ton

A new plumb­ing show­room opened in Frank­ton and Mike Bain met the peo­ple be­hind the op­er­a­tion, for our se­ries.

Hamilton Press - - OUT & ABOUT -

Cus­tomer sat­is­fac­tion and tra­di­tional Kiwi val­ues re­main at the fore­front of a Pukekohe plumb­ing busi­ness which has spread its wings into Hamil­ton.

Franklin’s re­mains a fam­ily busi­ness since its for­ma­tion in 1954 by Peter Smith in Pukekohe, sup­ply­ing plumb­ing and build­ing ma­te­ri­als.

His son Stephen now runs the busi­ness af­ter his fa­ther re­tired when he was 85 years old.

Stephen has kept his fa­thers tra­di­tional ‘‘Kiwi’’ val­ues from the days when the orig­i­nal busi­ness traded from a small shed.

Franklin’s has eight branches New Zealand-wide with four branches in Auck­land and New Zealand largest de­sign show­room stu­dio in Khy­ber Pass CBD.

‘‘Cus­tomer sat­is­fac­tion was im­por­tant to dad and still is for us to­day,’’ said Stephen.

The Smith fam­ily’s ethos of cus­tomer ser­vice fea­tures highly through his busi­ness around the com­pany.

‘‘When you walk through the door of any Franklin’s branch or ap­proached by a mem­ber of our sales team, you are deemed to be a VIP cus­tomer.

‘‘Af­ter all, it is the client that en­ables us to ex­ist.’’

Franklin’s show­room in Frank­ton’s Kent street pro­vides a place where trades­peo­ple and de­sign­ers can bring their clients to view the lat­est de­signs.

Franklin’s show­room is stylish black and white, with its pur­pose­ful light­ing, high­light­ing ev­ery curve of the Euro­pean sourced taps and basins.

And if you think white por- celain, think again, basins in all styles come in pure black too.

For those who love to be in­dulged, you will have to wait un­til you have pur­chased, to be able to sink deep into the mod­ern invit­ing styles of baths on show.

Around the cor­ner of the show­room, Franklin’s funky dis­play of kitchen sinks will leave you breath­less. Yes, it all sounds dif­fer­ent to your lo­cal plumb­ing re­tailer and owner Stephen Franklin is re­ally pleased when you think it is.

He wants cus­tomers to know they can bring style and ele­gance to their bath­room fur­ni­ture.

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