Thank you Janet

Kapi-Mana News - - OPINION -

Ed­i­tor, I would like to say a big thank-you to Janet at New World for com­ing to my aid about two weeks ago in the su­per­mar­ket, whilst hav­ing a par­tic­u­larly dif­fi­cult time with my 5-year-old son.

I am as­sum­ing it was one of the new own­ers though she didn’t say at the time.

Janet in­tro­duced her­self as one of the team that works in store, and her lovely calm and unas­sum­ing man­ner was just the ticket.

Janet, you demon­strated a rare trait seen these days in cus­tomer ser­vice a gen­uine de­sire to help a mother who is be­ing chal­lenged by a strong-willed grumpy child, a sit­u­a­tion most peo­ple run a mile from.

Re­gard­less of your po­si­tion in New World know that your great ini­tia­tive cou­pled with kind­ness shown that day made the world of dif­fer­ence. Lead­er­ship is al­ways best demon­strated by ex­am­ple and this has ob­vi­ously in­flu­enced other staff mem­bers be­cause, af­ter whisk­ing my son away to help you in your of­fice an­other very ob­ser­vant staff mem­ber ap­proached me to ask if I was OK as she had sud­denly no­ticed my son’s ab­sence.

As the fa­mous say­ing goes ‘‘it takes a whole vil­lage to raise a child’’ so I would just like to say wel­come to the vil­lage and thank-you for demon­strat­ing true cus­tomer ser­vice at its very best. PAULA BIRNIE,

Ti­tahi Bay their ex­cuses and treat their re­sponse with the con­tempt it de­serves.

Me thinks that ‘‘there are none so blind as those who will not see’’. AL­LAN BLOOM­FIELD,

Pau­ata­hanui build­ing prac­ti­tioner is un­able to ob­tain any in­sur­ance cover for weath­er­tight­ness is­sues, the cost once again will be on the ratepayer. PETER EADES,

Taka­puwahia BRANZ chief ex­ec­u­tive Pi­eter Burgh­out re­sponds:

To clar­ify at the out­set, BRANZ is not a Gov­ern­ment crown en­tity; we are owned and di­rected by New Zealand’s build­ing and con­struc­tion in­dus­try as an in­de­pen­dent re­search body.

The BRANZ Ap­praisal sys­tem was in­tro­duced in 1974.

Since then more than 400 ap­praisals have been is­sued cov­er­ing more than 700 BRANZ ap­praised prod­ucts.

The ap­praisal ser­vice was started as one method for man­u­fac­tur­ers and dis­trib­u­tors to demon­strate com­pli­ance with the New Zealand Build­ing Code.

BRANZ has never been found legally li­able for any weather­tight fail­ure – be­cause in ev­ery in­stance it was clear that the nei­ther ap­praisal nor man­u­fac­tur­ers’ tech­ni­cal lit­er­a­ture were fol­lowed.

Ap­praisal doc­u­men­ta­tion re­lat­ing to the prod­uct and how it should be prop­erly in­stalled was not fol­lowed cor­rectly.

How­ever, hav­ing said that, we have learnt lessons from the leaky home saga and have spent con­sid­er­able ef­fort and money re­search­ing, in­ves­ti­gat­ing and work­ing dili­gently with the in­dus­try to erad­i­cate the build­ing of leaky homes.

We be­lieve, as ev­i­denced by the Hunn re­port com­pleted by the Gov­ern­ment at the time, that the leaky homes is­sue was a ‘‘sys­temic’’ fail­ure right across all parts of the in­dus­try, and it has re­quired a con­certed in­dus­try fo­cus to get the prob­lems re­solved.

We ac­cept, as does the broader in­dus­try, that the leaky build­ings saga has been a se­ri­ously un­for­tu­nate af­fair for those caught up in it. We are all hon­our bound to en­sure it never gets re­peated.

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.