HNZ moves house to BNZ

Kapi-Mana News - - NEWS - By AN­DREA O’NEIL

Earth­quake safety stan­dards will re­move yet an­other es­sen­tial ser­vice from the Canopies re­tail space.

Hous­ing New Zealand will move 35 staff to the ninth floor of the BNZ build­ing, 14 Hartham Pl North, on Fe­bru­ary 25.

They presently work out of 7 Lyd­ney Pl South, op­po­site ACC.

Ninety-five Hous­ing New Zealand staff are al­ready based in the BNZ build­ing, which meets the agency’s earth­quake re­quire­ments of 67 per cent of the build­ing code.

Porirua’s PostShop and Ki­wibank moved last month to the Me­ga­Cen­tre af­ter 44 years at 3 Serlby Pl, also be­cause of earth­quake safety re­quire­ments.

Mana MP Kris Faafoi says Hous­ing New Zealand’s move will lead to scores of con­fused peo­ple turn­ing up on his elec­torate of­fice doorstep look­ing for ad­vice.

‘‘They’ll find it eas­ier to get to my of­fice than the ninth floor of the BNZ build­ing,’’ he says.

‘‘ The BNZ build­ing is not a place you’d ex­pect to go to for Hous­ing New Zealand ap­point­ments.’’

Mr Faafoi al­ready gets plenty of vis­its from those who can’t get through to the agency’s 0800 num­ber, its pre­ferred method of con­tact from clients.

‘‘We’re get­ting a steady stream of peo­ple who are con­tact­ing the num­ber and not get­ting the sup­port they need,’’ he says.

Like the PostShop move, few peo­ple know Hous­ing New Zealand will be mov­ing this month, Mr Faafoi says.

‘‘It’s an is­sue for peo­ple who know where it is and don’t know they’ve changed lo­ca­tion. We want to make sure pub­lic ser­vants are as safe as they can be but it’s cer­tainly caus­ing dis­rup­tions for their cus­tomers.’’

Hous­ing New Zealand’s level of con­tact with clients will not change, says ten­ancy ser­vices man­ager Jackie Pi­vac.

‘‘Our ten­ants can con­tinue to con­tact us any­time at our cus­tomer ser­vices cen­tre. Ten­ancy man­agers are al­ready mo­bile and spend­ing around 70 per cent of their time out of the of­fice vis­it­ing ten­ants,’’ she says.

‘‘We do not ex­pect this move for staff safety rea­sons to re­sult in any in­creases in vis­its to the lo­cal MP’s of­fice.’’

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