Air opin­ions in sur­vey

Kapi-Mana News - - NEWS -

Porirua City Coun­cil is seek­ing feed­back from res­i­dents about whether they are happy with its ser­vices, fa­cil­i­ties and per­for­mance through its an­nual sur­vey.

In­ter­view­ing for the sur­vey started last Fri­day and is ex­pected to be com­pleted by the mid­dle of March.

Na­tional Re­search Bureau (NRB), an in­de­pen­dent re­search com­pany of­fer­ing spe­cialised ser­vices to Lo­cal Au­thor­i­ties through­out New Zealand, has been com­mis­sioned to un­der­take the sur­vey and report to the coun­cil.

Us­ing a ran­domised se­lec­tion method, res­i­dents will be con­tacted by a door-to-door in­ter­viewer, and asked their opin­ions on coun­cil ser­vices. The sur­vey is to­tally con­fi­den­tial.

‘‘As a coun­cil com­mit­ted to im­prov­ing our ser­vice to res­i­dents it is im­por­tant that we have ac­cu­rate and up to date in­for­ma­tion on how cur­rent ser­vices are re­garded,’’ says chief ex­ec­u­tive Gary Simp­son.

‘‘The best way to ob­tain this is to in­ter­view a rep­re­sen­ta­tive cross­sec­tion of peo­ple, and to have this done by an in­de­pen­dent group to en­sure im­par­tial­ity.’’

The re­sults of the sur­vey form part of the coun­cil’s for­mal re­port­ing and fu­ture plan­ning for im­prove­ments to the coun­cil’s de­liv­ery of ser­vices.

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