Mothers rage at hos­pi­tal er­rors

Kapi-Mana News - - NEWS - By CHLOE WIN­TER

Two mothers are out­raged by the qual­ity of care they re­ceived at Kenepuru Com­mu­nity Hos­pi­tal.

The hos­pi­tal was re­luc­tant to dis­cuss ei­ther case, de­spite hav­ing re­ceived per­mis­sion from one mother con­cerned to do so, and said it had no con­cerns about the per­for­mance of its med­i­cal staff.

Can­nons Creek mother Jen Brown said she was furious with one doc­tor af­ter a re­cent mis­di­ag­no­sis of her 20- month- old baby.

Her son, Ngaziah, de­vel­oped a rash af­ter an out­break of hand, foot and mouth dis­ease at his play­cen­tre.

Miss Brown said she took him to Kenepuru Hos­pi­tal and ex­plained the out­break to the doc­tor.

‘‘[The doc­tor] pulled the blan­ket up, looked at his leg that had the rash on it and then she just looked at me and said, ‘I have no doubt this is an al­ler­gic reaction to some­thing’.’’

Miss Brown said she asked the doc­tor to ex­am­ine Ngaziah prop­erly at least four times, but was sent home with a pre­scrip­tion for an­ti­his­tamine and Pamol.

She re­turned to Kenepuru two days later, saw a dif­fer­ent doc­tor and Ngaziah was di­ag­nosed as hav­ing hand, foot and mouth dis­ease.

He was rushed to Welling­ton Hos­pi­tal, where he spent three days in iso­la­tion be­fore re­cov­er­ing.

‘‘It’s gut-wrench­ing and re­ally frus­trat­ing for us to have to go through all that,’’ Miss Brown said.

She has com­plained of­fi­cially to the hos­pi­tal and Cap­i­tal and Coast Dis­trict Health Board.

‘‘They are play­ing God with peo­ple’s lives and that’s just not right, and no ex­cuse is re­ally good enough.’’

She said she hoped her com­plaint would make Kenepuru Hos­pi­tal re­view its pro­ce­dures so fur­ther in­ci­dents could be pre­vented.

Plim­mer­ton mother-of-one Jessica said she had a trau­matic ex­pe­ri­ence at Kenepuru Hos­pi­tal af­ter she mis­car­ried last Novem­ber.

She said her eyes were rolling back and she was los­ing blood.

‘‘ I was ter­ri­fied be­cause I thought I was dy­ing. I couldn’t keep awake and couldn’t keep my eyes open. I just kept think­ing, ‘Please lis­ten to me’.’’

Jessica said the nurse told her she was just trau­ma­tised and needed to go home.

She even­tu­ally saw a doc­tor and was rushed to Welling­ton Hos­pi­tal be­cause she was los­ing so much blood.

Jessica said she al­most needed a blood trans­fu­sion.

She said she did not make a for­mal com­plaint be­cause she was griev­ing and it was not her pri- mary con­cern at the time.

She would re­turn to Kenepuru Hos­pi­tal only if some­thing hap­pened to her son and they could not make it to Welling­ton in time.

‘‘I def­i­nitely wouldn’t go there for the same thing again, and I wouldn’t go there if I was re­ally scared, be­cause I just don’t think they take you se­ri­ously,’’ she said.

Dr Jean Kelly, the clin­i­cal leader at Kenepuru’s Ac­ci­dent and Med­i­cal Cen­tre, said in a state­ment pro­vided to Kapi- Mana News the hos­pi­tal was al­ways happy to dis­cuss con­cerns pa­tients or fam­ily mem­bers had with the care they re­ceived.

‘‘The Ac­ci­dent and Med­i­cal Cen­tre in Kenepuru Hos­pi­tal is staffed by highly skilled and ded­i­cated clin­i­cians, who take pa­tient care very se­ri­ously, and we have no con­cerns about their per­for­mance,’’ Dr Kelly said.

Kapi- Mana News wanted to in­quire about Kenepuru Hos­pi­tal’s com­plaints pro­cesses, about what sys­tems had been put in place to pre­vent such sce­nar­ios hap­pen­ing again, about nurses’ roles at the hos­pi­tal and whether there were any con­cerns about the per­for­mances of doc­tors and nurses.

Kenepuru Hos­pi­tal spokes­woman Kim Whitaker said she would not an­swer fur­ther ques­tions, de­spite Miss Brown hav­ing given per­mis­sion for the hos­pi­tal to dis­cuss her son’s case.

‘‘I won’t be an­swer­ing any more than what I have given you . . . I don’t have to an­swer those ques­tions, to be hon­est, and some of them I don’t think are ap­pro­pri­ate to be an­swered.’’

Kapi-Mana News re­ported in 2010 and 2011 two in­ci­dents in which mis­di­ag­noses at Kenepuru Hos­pi­tal re­sulted in one death and one near-death.


Un­der fire: Kenepuru Com­mu­nity Hos­pi­tal, the tar­get of com­plaints from two mothers.

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