– in­sur­ance com­pa­nies don’t

Kapi-Mana News - - NEWS -

Part of his work was cer­ti­fy­ing work from other re­pair­ers or DIY jobs.

‘‘ We are see­ing a lot more in­fe­rior work be­cause it is not com­ing through the main­stream sys­tem,’’ he said.

The Welling­to­nian spoke to sev­eral panel beat­ing busi­ness own­ers.

All de­clined to be named, but said it was ex­tremely dif­fi­cult to make money at the rates that in­sur­ance com­pa­nies paid them.

All said there was no pres­sure to cut cor­ners.

IAG New Zealand cor­po­rate com­mu­ni­ca­tions man­ager Denise Bai­ley said crash re­pair­ers were not paid for time, so it was in­ac­cu­rate to quote an hourly rate.

Re­pair­ers were re­quired to have the cor­rect equip­ment for struc­tural re­pairs and welders had to be qual­i­fied.

The qual­ity of re­pairs to cus­tomers’ ve­hi­cles was of para­mount im­por­tance and any claims of sub­stan­dard re­pairs were of se­ri­ous con­cern.

A team of qual­ity and com­pli­ance an­a­lysts car­ried out ran­dom in­spec­tions of IAG cus­tomers’ ve­hi­cles dur­ing and af­ter re­pair, she said.

AA In­sur­ance cus­tomer re­la­tions head Suzanne Wolton said the com­pany be­lieved in pay­ing a fair rate for qual­ity work, and wanted re­pair costs to be trans­par­ent and jus­ti­fi­able, be­cause they were ul­ti­mately passed on to cus­tomers through pre­mi­ums.

AA did not com­pro­mise on qual­ity and re­pairs were car­ried out by its re­pairer net­work, and checked and ap­proved by in-house trade as­ses­sors, she said.

Vero spokes­woman Vas­an­tha Naidoo said the com­pany paid fair and rea­son­able mar­ket rates to en­able re­pair­ers to re­turn cus­tomers’ ve­hi­cles to within man­u­fac­tur­ers’ spec­i­fi­ca­tions and recog­nised in­dus­try stan­dards.

Vero was an ad­vo­cate of in­dus­try train­ing and its as­ses­sors were fully trained, in­dus­try-qual­i­fied and had on­go­ing train­ing in re­pair method­olo­gies to keep up with the chang­ing mar­ket.

‘‘We have a net­work of ap­proved re­pair­ers that we mon­i­tor and au­dit on a reg­u­lar ba­sis to en­sure qual­ity of re­pairs and cus­tomer ser­vice re­mains high,’’ Ms Naidoo said.

Low-paid work: A pan­el­beat­ing tech­ni­cian checks an owner-re­paired ve­hi­cle against its man­u­fac­turer’s spec­i­fi­ca­tions. It was found to be mis­aligned by 15mm and had to be stripped, straight­ened and spot-welded back to­gether be­fore re-paint­ing. The align­ment ma­chine cost about $70,000 and up­dat­ing man­u­fac­tur­ers’ ve­hi­cle spec­i­fi­ca­tions for it costs about $1000 each year.

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.